Program Manager III, Insurance Services

Insurance Services Program Manager works to optimize efficiencies throughout the Agency's sales, service, and/or operational teams. The Program Manager will lead a variety of initiatives and advise in the design and implementation of process improvements, core system relationship management, onboarding, and quality assurance efforts to drive member experience and business growth. In this role, the Program Manager will act as an Insurance Agency advocate for Credit Union employees.

• Create and implement an Insurance Agency employee engagement program in collaboration with internal and external partners through webinars and insurance awareness presentations.
• Evaluate the quality and accuracy of insurance transactions (e.g., service requests, endorsements, policy changes, household reviews) and communicate findings to leadership and team members.
• Assist leadership in the development and delivery of new employee and carrier onboarding focused on products, systems, processes, and operations.
• Provide cross-functional and agency support to ensure operational readiness in conducting process mapping to uncover inefficiencies, writing and updating procedures, and facilitating upgrades while ensuring carrier product information and regulatory compliance.
• Analyze the effectiveness of core systems, operational programs and lead activities related to recommended process improvements, address inefficiencies, and work collaboratively with leaders to optimize processes.
• Support ongoing initiatives and provide cross-functional support to achieve objectives for retention, quality growth, productivity gains, and member/employee engagement.

• Minimum 5 years of experience in an independent Property and Casualty insurance agency with an emphasis on member-focused sales and service functions.
• Strong knowledge of insurance products, services, and regulations.
• Ability to foster internal and external business relationships to ensure alignment with business imperatives.
• Ability to create and deliver engaging presentations tailored to diverse audiences.
• Effective time management and organizational skills, with the ability to independently prioritize workload and meet deadlines.
• Strong attention to detail and focus on accuracy.
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences.
• Strategic thinker with outstanding research, analytical, and problem-solving skills.
• Working knowledge of Microsoft Office Suite or insurance management software such as EZ Lynx.

Education:

Bachelor’s degree is preferred.

Certification:
Property and Casualty License required;
Life and Health License preferred.

Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)

$76,000 - $84,000 plus monthly incentive.

• Traditional medical, dental, and vision coverage.
• 401K matching up to 5% per pay period.
• Paid Time Off: accrue up to 15 vacation days in first year; receive 40 hours of sick time and 3 personal days, refreshed annually.
• 11 paid federal holidays.
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria).