Regional Services Operations Specialist

Job Title

KLA Services team is looking for a professional to join their team in Hillsboro, OR.

The role involves maintaining direct contact with customers before and after service delivery activities to support a positive customer experience and strengthen customer relationships. The candidate will support service and sales organizations by developing and maintaining strong customer relationships through effective Customer Relationship Management (CRM) practices. They will partner with field service, operations, finance, sales, and business teams to help achieve maintenance service revenue, contract renewal, and billable service goals.

The candidate will also coordinate with customers and internal stakeholders to obtain accurate accounts of equipment service events, and equipment failures, providing timely reporting and escalation when required. They will execute service business processes and procedures while maintaining accurate records of service activities, customer interactions, operational reports, and business metrics. The role also involves ensuring compliance with established SOX (Sarbanes-Oxley) controls and business processes related to revenue recognition, billing validation, customer approvals, and contract administration.

The candidate will support timely collection of billable and contract revenues to achieve quarterly and annual business objectives. They will drive reduction in billable collection cycle times through proactive follow-up, issue resolution, and customer engagement. The candidate will maintain and update customer account information, installed base records, and service activity data within SAP CRM and other business systems. They will provide administrative and business operations support to regional management, including reporting, metrics analysis, meeting coordination, action item tracking, and business reviews.

The candidate will develop and maintain management reports, dashboards, and operational metrics to support leadership decision-making. They will support customer visits, business reviews, leadership meetings, and employee engagement activities. The candidate will demonstrate flexibility and commitment during peak business periods, including month-end, quarter-end, and fiscal year-end activities, to ensure achievement of business goals. They will identify opportunities to improve service business processes, customer experience, operational efficiency, and compliance performance.

The candidate will serve as a trusted liaison between customers, field service teams, leadership, and cross-functional business partners to ensure timely issue resolution and effective communication.

• Candidate should have at least a general degree qualification.
• Min 2 years' experience in admin or customer service.
• Sensitive with numbers.
• Knowledge of SAP and CRM system (or similar system)
• Familiar with Microsoft excel, knows how to use Vlookup and Pivot table.
• Able to work independently.
• Excellent communications and interpersonal skills.
• Candidate must be able to speak and write in English speaking customers and teams.
• Candidate must be based in Hillsboro/Beaverton Area

$25.15 - $42.75 Per Hour

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .

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