Office Account Manager

Seeking a proactive and detail-oriented Office / Account Manager to serve as the primary point of contact for clients throughout the sign production process, and act as point of contact for in-person and phone contact with customers. This role is responsible for managing customer relationships, coordinating projects from concept through installation, and ensuring high-quality delivery, on time and within budget. The ideal candidate combines strong communication skills with project management experience and an understanding of custom signage, fabrication, printing, and installation processes.

• Serve as the main contact for assigned client accounts, building long-term relationships and ensuring customer satisfaction
• Manage signage projects from initial inquiry and estimating through production, delivery, and installation
• Coordinate with design, production, and installation teams to ensure accurate project execution
• Prepare quotes, proposals, work orders, and project timelines
• Review artwork, specifications, materials, and site requirements with clients and internal teams
• Track project status, budgets, change requests, and deadlines
• Communicate proactively with clients and co-workers regarding schedules, updates, approvals, and project expectations
• Identify opportunities for up-selling additional signage products and services
• Resolve customer concerns and production issues quickly and professionally
• Maintain accurate records in CRM and project management systems

• 5+ years of experience in account management, project coordination, customer service, and/or sales
• Experience in signage, printing, graphics, manufacturing, or a related industry preferred
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to manage multiple projects and deadlines simultaneously
• Ability to collaborate internally and manage client expectations effectively
• Proficiency with Microsoft Office and CRM/project management software
• Problem-solving mindset with strong attention to detail

• Knowledge of sign fabrication materials, vinyl graphics, and way finding systems preferred
• Experience reading graphics submissions, drawings, and production specifications
• Understanding of large-format printing, fabrication, installation, or permitting processes is a plus
• Strong relationship-building abilities within the local community
• Valid driver's license preferred
• Office-based with regular interaction with customers, co-workers and vendors
• Occasional off-site visits and client meetings may be required
• Dynamic environment with multiple concurrent projects
• Full-time position, offering 32+ hours weekly
• Supplemental Insurance Benefits available after 90 days
• Paid holidays and flexibility with daily schedules
• Paid time off available after 90 days, annual accrual increases with tenure
• Company-match Simple IRA plan with Edward Jones