Client Success Manager

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.THE POSITION:

STACK is looking for a Client Success Manager to own and manage an assigned portfolio of retail colocation client relationships, ensuring customers achieve their desired outcomes through STACK's services. This role requires strong cross-functional coordination, proactive client engagement, consistent execution of established Client Success processes, and a commitment to delivering an excellent experience throughout the client lifecycle.

As a trusted advisor and communicator, the Client Success Manager brings a strong understanding of client goals, operational delivery, and relationship management. They independently execute established Client Success processes, manage multiple priorities and stakeholders, anticipate client needs, and coordinate internal teams to support retention and long-term partnership. They recognize when a client situation requires additional support or escalation and engage leadership as appropriate.

Responsibilities will include, but are not limited to:

Own and manage an assigned portfolio of retail colocation client relationships

Lead new client onboarding, including internal and external kickoff calls, to ensure a smooth transition from sales to delivery

Build and maintain strong client relationships, developing champions and executive alignment

Understand client goals through success planning, reporting needs, and success criteria; track and communicate progress using data and insights

Prepare, facilitate, and present quarterly and annual business reviews focused on outcomes, value delivered, and forward-looking planning

Serve as the primary point of contact for client escalations, coordinating timely resolution through established escalation paths and engaging leadership for complex, nonstandard, or executive-sensitive matters

Proactively manage the renewal cycle for assigned accounts

Partner with Sales on account strategy, renewal readiness, and expansion opportunity identification

Monitor client health indicators and address adoption, satisfaction, or delivery concerns

Collaborate cross-functionally with Sales, Operations, Solutions Engineering, Finance, and IT to support client needs

Coordinate service order execution and revenue-related workflows through established processes, ensuring alignment and clear communication

Review client contracts and lease documentation, flagging deviations and partnering with internal stakeholders as needed

Identify trends and recommend opportunities to improve the client experience and internal efficiency

Participate in peer knowledge sharing and contribute to Client Success team resources and best-practice documentation

Adhere to established budgets for Client Appreciation events and Travel & Expense THE DETAILS:

Location:

Hillsboro, ORTravel: 10%
Benefits:
Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, and Paid Leave Programs Must be eligible to work in the United States Must pass comprehensive background and drug screening MUST-HAVE

QUALIFICATIONS:

Bachelor's degree or equivalent work experience5 or more years of experience in a client-facing, customer success, or account management role Strong verbal and…