AR and Claims Specialist

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Pay: $23.27 - $27.74

The Accounts Receivable & Claims Specialist is responsible for managing credit on customer accounts, processing payments, resolving claims, and supporting financial recovery efforts. This role combines traditional accounts receivable functions with product claim administration, requiring strong analytical skills, attention to detail, and the ability to work collaboratively with customers, manufacturers, sales teams, warehouse personnel, and accounting departments to achieve timely and accurate resolutions.

Duties and Responsibilities Accounts Receivable Generate and distribute customer invoices and billing documents as needed.

Process incoming customer payments, including checks, electronic transfers, lockbox transactions, and account credits.

Reconcile customer accounts by matching payments to open invoices and investigating discrepancies.

Monitor accounts receivable aging reports and proactively follow up on past-due balances.

Conduct collection activities using professional communication techniques to secure payment while maintaining positive customer relationships.

Create and maintain customer account information, including payment records, reseller permits, credit documentation, and supporting financial records.

Provide trade references and account history information as authorized.

Maintain organized, accurate, and confidential customer and financial records.

Claims Processing & Resolution Receive, review, and log claims for damaged, defective, or disputed products.

Investigate claims by evaluating shipping documents, invoices, purchase orders, photographs, warehouse records, and physical product samples when necessary.

Cross-reference findings with internal inventory and warehouse data to verify shortages, damages, or discrepancies.

Manage manufacturer warranty, defective merchandise, and customer satisfaction claims from initiation through resolution.

Coordinate with vendors and manufacturers to recover costs, process reimbursements, and resolve non-resalable product issues.

Create pending returns and credits, review supporting documentation, and approve or deny credit requests in accordance with company policies.

Partner with Accounts Payable teams to process approved credits, refunds, and vendor recoveries.

Negotiate fair claim settlements with customers, suppliers, and transportation carriers when liability is disputed.

Communicate claim decisions clearly and professionally while balancing customer satisfaction with company and manufacturer policies.

Track recurring product defects, shortages, and claim trends and communicate findings to Purchasing, Sales, Warehouse, or Vendors to help reduce future losses.

General Responsibilities Build and maintain positive relationships with customers, vendors, manufacturers, carriers, and internal departments.

Ensure compliance with company policies, accounting procedures, and documentation requirements.

Assist with process improvements that increase efficiency and accuracy in receivables and claims management.

Perform additional duties and special projects as assigned.

Qualifications Minimum of two (2) years of experience in Accounts Receivable, Credit, Claims Administration, or a related financial/customer service role

High School Diploma or GED required

Must be able to type 40+ WPM Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Ability to speak, write…