Police Dispatcher-Lateral Job Hillsboro area,Oregon USA,Customer Service/HelpDesk

Answer the Call!

Join WCCCA - the second largest primary 9-1-1 Center in Oregon. We provide 9-1-1 emergency communications for over 15 police and fire agencies that serve Washington County and also provide fire service into Clackamas, Yamhill and Multnomah Counties.

Being a first responder is a mindset, and for many, a calling. A first responder's core values are deeply rooted in dedication, excellence, commitment, respect, partnership-building, creativity, resourcefulness, and compassion.

A Police or Fire Dispatcher operates complex communications equipment including the radio, multi-line telephone systems, and computer aided dispatch (CAD) to access, input and process emergency and non-emergency calls for service and to dispatch police or fire units. A Police or Fire Dispatcher will perform call taking functions and serve as a Police or Fire Dispatcher.

We are proud to serve our diverse and growing community. If this sounds exciting to you, apply today!

Are you a Police Dispatcher - Lateral?

To be considered a Lateral Police Dispatcher, applicants must meet these qualifications:

Have at least 3 years of continuous experience as an emergency communications dispatcher with a primary Public Safety Answering point (PSAP) within the last 3 years at the time of application.
Possess a DPSST Basic Telecommunicator certification through the State of Oregon or equivalent from another State.
High school diploma or GED.
Type 45 WPM, NET.
Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying.
No disqualifying criminal history.

Duties

Receive and rapidly triage emergency and non-emergency telephone calls utilizing complex telephone, mapping and CAD equipment.

Prioritize simultaneous phone calls, radio transmissions and other operational work in a dynamic environment.

Listen and comprehend phone calls and public safety field unit radio transmissions and accurately evaluate information to determine appropriate action(s) to be taken in a timely fashion.

Maintain highly accurate records of events, written logs and reports of actions taken that may be used in legal proceedings.

Use a phone, computer and a radio simultaneously; effectively use and monitor multiple computer screens.

Rapidly enter, read, write and interpret information obtained via computer systems and verbal conversations.

Maintain and monitor status of public safety field units and assign requests for emergency and non-emergency services to the appropriate unit(s) using a computer-aided dispatch terminal and complex radio system.

Maintain a positive customer service attitude with citizens, users, co-workers and management, often under pressure and time constraints.

Work shifts that span a 24-hour period (i.e. day, swing and graveyard shifts), including weekends and holidays; must be able to work unscheduled and/or mandatory overtime, as required.

Be reliable and dependable and report for work on a consistent and predictable basis.

Successfully complete a variety of required certifications, such as Law Enforcement Data System (LEDS), emergency medical dispatching, Oregon Basic Telecommunicator, etc.

This position is designated as Essential Personnel;
Essential Personnel are expected to report to work on time during extreme weather conditions.

Licensing and Certification

Must obtain within 18 months of hire and maintain:
DPSST Basic Telecommunicator Certification.
EMD Certification.
CPR/First Aid/AED Certification.
LEDS certification.

Knowledge,

Skills and Abilities

Skill in effectively communicating in English over the telephone with a variety of people of various educational, ethnic and social/cultural backgrounds; prioritize complex incidents based on a number of situational variables following established policy; quickly deciding on an appropriate course of action; write clearly, accurately, concisely and legibly; establish and maintain effective working relationships.
Knowledgeable of or ability to learn CAD functions and commands, communication radio systems, telephone operation, LEDS formats, common police fire and medical terms and operation of basic office machinery.
Skill in typing complex alphanumeric data into a computer system with speed of at least 45 wpm and high accuracy; understanding radio transmissions; multitasking and retaining information over long periods of time.
Ability to read, interpret and apply agency standard operating guidelines, administrative directives, and user agency protocols, some of which may change frequently; read and comprehend complex written material containing technical, legal and medical terminology; adjust to frequently changing workloads; adhere to ethical and legal standards required to achieve and maintain Basic Telecommunicator and Emergency Medical Dispatch certification through the State of Oregon;

participate in mandatory training.

Selection Process

Aptitude and suitability assessments
Phone and in person interviews
Sit along with a dispatcher
Candidates receiving a…