Branch Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Preferred

## Branch Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Preferred Apply locations:
Hillsboro | DHS | Elam Young Parkway 5300time type:
Full time posted on:
Posted Todayjob requisition :
REQ-205167
** Initial Posting Date:
** 08/13/2026
** Final date to receive applications:
** 08/20/2026
** Agency:
** Department of Human Services
** Salary Range:**$3,798 - $4,954
** Position Type:
** Employee
*
* Position Title:

** Branch Operations Support (Public Benefits Specialist, Entry) Bilingual English & Spanish Preferred
*
* Job Description:

**** The*
* ** Oregon Department of Human Services*
* ** is proud to be an Equal Opportunity Employer.
** We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
** Are you fluent in English & Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.
**** Opportunity awaits!
** Are you looking to make a difference in people's lives? Do you want to learn and grow professionally while experiencing meaningful work? If so, we’d love to hear from you!
** Summary of Duties
** As a
** Public Benefits Specialist Entry**, you will:
* Be the first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.
* Manage administrative operations including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.
* Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation.
* Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.
* Connects individuals and families with community resources and support services.
** Minimum Qualifications
** Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); ORAn associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;

ORAn equivalent combination of education, training, and experience relative to the class concept.
** Essential Attributes
** We are looking for candidates with:
* Experience providing front desk customer service and communicating complex information, policies, and procedures clearly and professionally to diverse audiences, both verbally and in writing.
* Experience gathering and assessing information from customers to identify needs and determine appropriate services or resources.
* Experience scheduling appointments, explaining rules, regulations and procedures for a program/service for individuals and vulnerable populations in high-volume environments using person-centered, trauma-informed practices.
* Experience maintaining accuracy and attention to detail when processing, entering, and verifying data.
* Experienced in applying crisis intervention and conflict resolution techniques to de-escalate emotionally charged situations, ensuring the safety and well-being of clients, families, and staff while maintaining a calm and professional demeanor.
* Experience learning and adapting to new tasks, workflows, and computer systems with minimal supervision, demonstrating quick…