Field Service Engineer - L Yieldstar

Introduction to the Job

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and for the necessary transfer of know‑how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. This role sits within our Applications Engineering teams which are customer and product line specific.

The scope of this opening will be responsible for our Yieldstar technology supporting Intel in Hillsboro. This is a second line engineer position who supports and guides the first line team when handling complex technical challenges. The Field Service Engineer – 2L Yieldstar executes regular and irregular maintenance activities with considerable independence and under limited supervision, handling defined and regular problems/maintenance on a machine either independently or through escalation without supervision.

• Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
• Work with the 1st line support team on tool issues, document and package all data relevant for problem resolution (e.g. pass‑downs, work orders, field service reports, system problem reports, technical reports) and resolve issues or escape to GSC/DE.
• Handle escalations by sending summary emails to central support teams with data, PCCSIM, key help needed and planning and scheduling calls as required.
• Understand tool issues and errors thoroughly and explain to the team (1L, TL, PL, PM, customers, GSC/DE) as needed. Prepare problem summaries to present to internal teams and the customer during customer calls/passdown.
• Use tools, replace parts, improve settings, to execute repairs and standard service actions independently as required (during low manpower/absences/complex actions).
• Collect data for technical projects, summarize, create PowerPoint summaries and present to stakeholders.
• Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.
• Signal gaps and improvement opportunities and report it to the relevant stakeholders.
• Maintain and broaden own knowledge, share best known methods within the work group.
• Provide appropriate support and assistance to less experienced engineers on first tasks.

• Bachelor's degree in a relevant technical field.
• Minimum 6 years of experience in a role requiring hands‑on mechanical aptitude, knowledge of pneumatics, hydraulics, electronics, and semiconductor processes.
• Minimum 2 years of experience using computer applications, including data analysis tools, spreadsheets, and presentation software.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Strong skills in MS PowerPoint, Excel and Outlook to create clear problem summaries for internal and external stakeholders.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven: demonstrate ownership and accountability.
• Identify bottlenecks and drive improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co‑workers and customers.
• Work according to a strict set of procedures within the provided timelines.

• Legal/export license control.
• The employee may occasionally lift and/or move up to 35 pounds in weight unaided.
• The environment is generally moderate in temperature and noise level.
• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
• Will require domestic and international travel dependent on business needs…