Field Services Engineer

Hiring for new product line that brings cutting edge technology to our customers.

The Materials Metrology Division at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products. Engineers must demonstrate the ability to interface with Tech Support, multifunctional groups to ensure the successful support, installation, qualification, maintenance, and repair of Nova products at factory locations or at customer sites in a manner that meets both customer and Nova expectations.

• Certified Best Place to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category
• Doubled in revenue from 2020 to 2022
• Customer focus:
  We value building strong relationships. You ll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning:
  We re passionate about growth. You ll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

• Support Nova systems as defined under Nova’s warranty and End User service support agreements
• Maintain Nova’s parts inventory under the position’s control. Maintain proper level of stock in accordance with Nova’s spare parts stock policy, as set from time to time
• Assist in new equipment installations, “add-ons,” and upgrades
• Provide feedback to the division engineering and service teams based on experience gained with customers
• Employ FSRs for all service activities
• Provide customer training and retraining.
• Ensure an adequate level of know how among customers’ ‘users’.
• Repair parts and components according to general service policy, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems.
• Demonstrate ability to manage escalations and critical customer situations successfully.
• Act as primary contact between factory and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction.
• Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues.
• Report design, reliability and/or maintenance issues to engineering.
• Create, edit and review technical field and training materials and documentation.
• Support beta programs at customer sites and division engineering center
• Provide customer support during working schedule as defined by service contract
• Be prepared to support the customer beyond the defined working schedule as required

• Working knowledge of capital semiconductor equipment, X-Ray, vacuum, and automated systems
• Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements
• First level software troubleshooting and support
• Working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
• This position requires manual and physical labor often working in cleanroom environment, involved with bend, crawl & working in and around systems within semiconductor fab
• Willing to travel to various regions for service-related events, customer training and associated support activities - travel time estimated 25%

• Excellent problem-solving skills
• Strong analytical, data analysis and diagnostics ability.
• Excellent written and oral communications
• Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures.
• Strong project and time management skills
• Excellent customer relations and communications skill.
• Ability to work effectively with a multifunctional team, including Field…