Foundry Senior Customer Quality Engineer

Job Details

Intel Foundry Quality and Reliability is building a team and capability from the ground up to tackle the challenges of enabling the Intel Foundry Services (IFS) business. This opportunity combines the freedom and excitement of working in a start‑up with the security and benefits of working  is typical in a ‘start‑up’ environment, the right candidate will have demonstrated the ability to excel across a wide range of areas and in an uncertain and shifting environment.

This specific opportunity will require a self‑starter with applicable technical experience. The Senior Customer Quality Engineer will be responsible for but not limited to:

• Representing Customer Quality into IFS, TFSM, and other partner organizations.
• Drive development of structured business processes to enable customer support across multiple foundry and OSAT business models.
• Represent Customer Quality in helping to architect overall product/process lifecycle management solution for future programs.
• Lead deployment of key aspects of next‑generation quality management system solution for Intel Foundry.
• Excursion/incident management of IFS customer material.
• Fielding manufacturing‑quality‑related inquiries from IFS customers and collaborating internally to get the needed responses.
• Supporting customer audit requests.
• Being an internal advocate for IFS customers, ensuring that the IFS manufacturing quality/service is on par with industry standards.
• Driving suitable business processes and collateral to support the IFS service biz.
• Building infrastructure, systems, and process to measure customer responsiveness and experience.

• Customer Service skills (communication/active listening), and experience working in a highly interactive environment on‑site and remotely across geos.
• Discipline to work independently and thrive in a highly evolving new business environment.
• Be assertive and self‑driven with good interpersonal and analytical skills.

Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

• The candidate must possess a BS in Electrical Engineer, Chemical Engineer, Semiconductor Engineering or similar field with 6+ years of relevant experience
• -OR- MS in Electrical Engineer, Chemical Engineer, Semiconductor Engineering or similar field with 3+ years of relevant experience
• -OR
  - PhD in Electrical Engineer, Chemical Engineer, Semiconductor Engineering or similar field with 1+ year of relevant experience

Relevant experience must include any of the following:

• Experience working with external customers, including regular quality reviews
• Direct experience working in a foundry manufacturing environment
• Experience in Quality Assurance or Customer Service

• Strong familiarity or expertise in multiple of the following areas is a plus:
  Silicon process technology, quality and reliability, MBPS, 8D process, Incoming and outgoing quality assurance, PCN, ISO
  9001, IATF
  16949.
• Demonstrated experience in structured problem solving/excursion management/change notification/audit support.

Job Type: Experienced Hire

Shift: Shift 1 (United States of America) Primary

Location:

US, Arizona, Phoenix Additional Locations: US, Oregon, Hillsboro

Business group:
Intel Foundry strives to make every facet of semiconductor manufacturing state‑of‑the‑art while delighting our customers—from delivering cutting‑edge silicon process and packaging technology leadership for the AI era, enabling our customers to design leadership products, global manufacturing scale and supply chain, through the continuous yield improvements to advanced packaging all the way to final test and assembly. We ensure our foundry customers’ products receive our utmost focus in terms of service, technology enablement and capacity commitments.

Employees in the Foundry Technology Manufacturing are part of a worldwide factory…