Field Service Engineer

Key Responsibilities

• Able to perform installation, calibration, repairing and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies, and subassemblies from using block diagrams
• Able to perform equipment upgrades
• Able to work independently
• Develop strong customer relationships at multiple levels in the customer organization
• Manage customer's expectations
• Manage day-to-day service activities at assigned customer sites
• Work with end users to schedule work tasks as required
• Report and track activities including installations and equipment issues
• Perform preventative and corrective maintenance tasks as necessary
• Compiles data for and prepares regularly scheduled or special reports, analysis, and statements
• Interfacing with customer on technical matters
• Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results
• Process experience desired to be able to run and perform basic process troubleshooting
• Drives key projects to improve equipment performance
• Travel as needed to support customers
• Drives key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations
• Support other projects as assigned by management
• Other duties as assigned

• Five or more years experience as the field service engineer role dealing directly with customers, preferably in the semiconductor industry. Other experience level can be considered
• Associates degree in electronics or equivalent experience in the electronics field
• May require domestic or international travels, as required
• Ensures all safety requirements are satisfied and current as per local and corporate requirements
• May need to support shift schedule as assigned by management