Parts Order Specialist

It's your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement.
Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too.
You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has the immediate need for a Parts Order Specialist at our Hillsboro, OR location.

The Parts Order Specialist is responsible for supporting the Service Department with parts ordering, specifically helping with complex or large parts orders, identifying the best way to order the parts, reduce emergency orders and keep the service department appraised of estimated ship date ("ESD") changes. This person will serve as the critical liaison between the service department, the parts department and the parts operations/back order office team.

ESSENTIAL JOB FUNCTIONS

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Assists shop and field technicians with ordering parts (Cat & non-Cat) for service work on large parts orders or parts that require significant research before they are purchased (parts on Cat freeze, limited availability, etc)
• Places committed planned repair and future dated ("CPRO/FDO") orders for service work orders
• Plays a key role in minimizing emergency orders by identifying the parts need by date & time and sourcing the part from within Peterson and then to Cat.
• Serves as the liaison between service, and parts department regarding when the parts will be picked and if any communication updates are needed from either department.
• Serves as the liaison between service and the parts operations/back order office team regarding when parts are on back order or when ESD change.
• Closely monitor ESD changes (daily) for large or critical Work Orders and promptly identify any corrective/proactive actions. Notifies service department of given ESD changes so that service can better plan next steps in the repair.
• Maintains regular communication with Service Department including Service Managers and Supervisors and Technicians on parts availability
• Occasionally support Front Counter or Parts Salesperson role and customers to cover vacations and absences
• Maintains reliable, punctual, and predictable attendance

OTHER JOB FUNCTIONS

• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from supervisor/manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson's core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Diploma/GED (or equivalent); and a minimum of one (1) year of directly related experience in a CAT dealership parts warehouse; or an equivalent combination of education and work experience.

• Experience and good working knowledge of Dealer Business System (DBS) is required
• Experience and good working knowledge of Cat systems such as SIS, Antares is required

CERTIFICATES, LICENSES, REGISTRATIONS

None required

Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.