Senior Field Service Engineer

Senior Field Service Engineer

Veeco is seeking an ambitious Senior Field Service Engineer eager to learn Veeco's Laser based Annealing technology and drive customer satisfaction. The successful candidate will be responsible for supporting a strategic customer with the objective of adopting a new technology through installation and start up sustaining and troubleshooting of Semiconductor equipment. Position involves domestic and international travel (as needed) for training and support of other accounts.

Position based in Hillsboro, Oregon near our customer site.

Responsibilities:

• Adhere to safety and confidentiality policies
• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer's and Veeco's protocols related to safety and security
• Isolate and resolve equipment and systems malfunctions and take corrective action using model-based problem solving methods and able to document the learnings.
• Assist with the implementation of new processes, methods, and designs with the ability to suggest continues improvements.
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Ability to drive onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
• Escalate and communicate all tool actions/events and daily activities in field service reports and able to use that to improve knowledge and expertise

Qualifications:

• Bachelor degree in Engineering or related technical preferably Electrical and Optical area and at least 8 years of experience in a technical service, field service, or customer support position is required.
• Experience with Semiconductor industry safety requirements and clean room environment
• Knowledge of annealing laser annealing, or similar Optical/Laser semiconductor process equipment preferred such as background.
• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
• Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming.
• System integration, test, and debug skills and ability to review documentation including schematics to suggest game plans.
• Able to implement learnings from training and from previous experience to enable documented resolutions and improvements in the equipment performance.
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Must be flexible for emergency call-in work
• Proficiency in Microsoft Office – Teams, Word, Excel, Outlook, and Power Point
• Ability to travel 25%, occasionally on short notice; requires domestic/international travel for training and support of customer projects across multiple locations.

Salary and Benefits:

The expected salary range for this position is $84,984.00 - $, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. Other benefits include:
Medical, Dental, and Vision Employee Stock Purchase Plan (ESPP) 401(k) with Company Match Holiday, Vacation, and Sick Time Flexible Spending Accounts (FSA) Commuter Benefits Life and Accident Insurance Disability Insurance Tuition Reimbursement Employee Assistance Program (EAP) Identity Theft Remediation Emergency Travel Assistance Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.