Field Service Engineer

Field Service Engineer

Location:

US - OR

Requisition

You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We're looking for material difference-makers to join our growing team. Interested? Learn more at

Veeco is seeking an ambitious Field Service Engineer eager to learn Veeco'sLaserbased

Annealing technology and drive customer satisfaction.

The successful candidate willbe responsible for supporting astrategiccustomer with theobjectiveof adoptinga newtechnology through installation and start upsustaining andtroubleshootingof Semiconductor equipment.

Position involvesdomestic and international travel (asneeded) for trainingandsupport ofotheraccounts.

Positionbased inHillsboro

Oregon near ourcustomersite in.

• Adhere to safety and confidentiality policies
• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following uponall customer's and Veeco's protocols related to safety and security
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Assist with the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Ability to drive onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
• Escalate and communicate all tool actions/events and daily activities in field service reports

Bachlerdegree in Engineering or related technical preferably Electrical and Optical area and at least5years of experience in a technical service, field service, or customer support position is required. An equivalent combination of education and experience will be considered.

• Experience with Semiconductor industry safety requirements and clean room environment
• Knowledge ofannealing laser annealing, or similar
  
  Optical/Laser semiconductor process equipmentpreferred
• Mustpossessa positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
• Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming.
• System integration, test, and debug skills
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Must be flexible for emergency call-in work
• Proficiency in Microsoft Office - Word, Excel, Outlook, and Power Point
• Ability to travel
  25%, occasionally on short notice; requires domestic/international travel fortrainingand supportof customer projects across multiple locations.

The expected salary range for this position is $70,498 - $93,998, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.