Director SMI Operations and Administration

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment.

Are you ready to make a difference?

The Director, Accounting & Loan Servicing provides strategic and operational leadership across the full commercial mortgage lifecycle, from financial close and portfolio reporting through day-to-day loan servicing execution. This role owns monthly close, consolidated financial reporting, and portfolio analytics for internal leaders and external stakeholders, including institutional investors, rating agencies, regulators, and auditors. The Director establishes and maintains a strong control environment that supports clean audits, accurate reporting, and reliable, decision-ready information.

Partnering closely with Origination, Servicing, Treasury, Legal, Technology, and other key teams, this role aligns accounting and servicing objectives with business strategy while driving continuous improvement in data quality, risk management, and stakeholder experience. Key areas of responsibility include GAAP, statutory, and CECL reporting; oversight of loan servicing operations such as payment processing, escrow and tax administration, portfolio surveillance, and servicing data governance;

and leadership of teams focused on efficiency, accountability, and continuous improvement.

• Own monthly close, consolidated financial reporting, and portfolio analytics.
• Maintain a strong control environment supporting clean audits and accurate reporting.
• Partner with Origination, Servicing, Treasury, Legal, Technology, and other teams to align accounting and servicing objectives.
• Drive continuous improvement in data quality, risk management, and stakeholder experience.
• Oversee loan servicing operations such as payment processing, escrow and tax administration, portfolio surveillance, and servicing data governance.
• Lead teams focused on efficiency, accountability, and continuous improvement.
• Ability to work in a designated office location or approved geographic area, as determined by business needs.

Education: Bachelor’s degree in Accounting, Finance, Business, Economics, or a related field is required.

Experience:

• 10+ years of progressively responsible experience in commercial real estate lending, underwriting, accounting, and/or loan servicing.
• Experience supporting commercial mortgage portfolios, preferably within a life insurance company environment.
• Demonstrated leadership experience overseeing accounting, reporting, and/or servicing teams.
• Strong knowledge of GAAP, statutory reporting, and CECL.
• Experience managing monthly close, journals, reconciliations, and analyses.
• Working knowledge of commercial real estate markets and loan servicing practices.
• Ability to translate complex data into actionable insights.
• CPA preferred.
• Occasional travel may be required.

• Strategic Visioning
• Engaging Hearts & Minds
• Developing People
• Adaptability
• Integrity

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy…