Short Insurance Specialist

The Specialist, Short Insurance carries out the handling of more complex short insurance cases in alignment with internal policies and procedures, while advocating for both the credit union and members. The Specialist partners with our internal and external stakeholders (insurance companies, GAP companies and dealerships).

• Perform research requests and special projects related to departmental initiatives
• Evaluate and audit complex loan files for all contracts related to total losses
• Facilitate and assist members in filing GAP claims, cancelling service contracts, and managing escalated member inquiries, as needed
• Process and verify that all loan obligations have been met
• Process financial transactions (auto settlements, refunds, payoffs and reconciling general ledger)
• Partner with insurance companies, GAP companies and dealerships to resolve member inquiries
• Ensure maximum claim and refunds have been recovered
• Lead in the final resolution of deficiency or credit balance of the loan
• Identify gaps in department processes and procedures, recommending improvements to leadership and implement as required
• Mentor Servicing Associates, providing guidance and support as needed

• Minimum 2 years' experience in customer service or administration, with experience in the financial services industry; default management experience is preferred
• Working knowledge of Bankruptcy code and Loan Modifications and how it applies to Short Insurance
• Working knowledge of GAAP guidance pertaining to Troubled Debt Restructure (TDR)
• Strong understanding of loan contracts including APR, simple interest calculations and default provisions
• Strong understanding of financial industry regulations as well as FCRA, SCRA, and FDCPA
• Ability to research and analyze information to reach conclusions
• Ability to identify risks and provide recommendations which mitigates loss for the credit union and the member
• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
• Ability to anticipate needs and prioritize projects in a fast‑paced environment with tight deadlines and high‑volume peaks while producing high‑quality work
• Active listener with ability to ask clarifying questions to understand the needs and identify the optimal resolution of loan and GAP claims.
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Proven ability to handle sensitive documents professionally and confidentially
• Strong research, analytical, problem solving and critical thinking skills with excellent attention to detail
• Familiarity with a core banking system is preferred
• Working knowledge of Microsoft Office Suite
• Certification/License: N/A
• Minimum Education: Bachelor's degree in Business Administration or equivalent education and work experience required

Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)

$25.36 - $29.18 per hour + annual bonus

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off:
  You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

First Tech is not currently offering Visa transfer or sponsorship for this position.