Services Associate II - Checks

The Associate II, Payment Services (Deposits) processes a high volume of daily banking transactions in a timely and complete manner through a variety of complex technology systems. This position also proactively conducts quality control measures (QC) on assigned processes. The Associate II consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate.

Here’s what you can expect from the job and what you need to be successful:

• Process a high volume of daily transactions including wire transfers (Domestic, Foreign, Exceptions, Outgoing), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, lockbox payments and Person to Person (P2P) transfers
• Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs). These systems include core processors for deposit accounts (Fiserv DNA), GFX for wire transfers (Finastra), Ensenta (Jack Henry) for mobile banking and ATM transactions, Alkami for online banking, Fed Advantage for ACH processing, PNC for foreign currency and checks, and Single Point (US Bank) for lockbox research
• Proactively review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for further review
• Conduct research and validation as required in processing mailed in payments, lockbox payments, online banking transactions and Bill Pay transactions
• Communicate with members and internal partners as appropriate to achieve positive and responsive customer service
• Respond to inquiries from internal associates assisting members regarding payment/deposits
• Assess member financial resources using the core system to complete transactions
• Adhere to appropriate levels of approval and limit requirement in evaluating transactions
• Research and resolve member, vendor and internal issues by adjusting processes as appropriate
• Perform testing for periodic system upgrades and enhancements
• Actively provide feedback around process improvements to support effectiveness in operational functions, procedures and work methods
• Assist with projects as a Subject Matter Expert for testing, business requirements, process mapping

• Minimum one year of experience in the financial industry, ideally in payment operations or back‑office operations
• Experience handling sensitive information in a confidential manner
• Experience in reviewing and identifying suspicious/fraudulent activity preferred
• Strong analytical and problem‑solving skills; ability to resolve complex issues with minimal direction
• Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously
• Proficiency with the current version of Microsoft Office Suite products (Word, Excel, PowerPoint, Outlook)
• Certification/License: N/A
• Minimum Education: High School Diploma with some post‑secondary education preferred

Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)

Target Compensation in Hillsboro, OR: $22.33 to $26.68 per hour + annual bonus

What makes First Tech different?  to learn more!

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off:
  
  - You’ll accrue up to 15 days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer or sponsorship for this position.