Vehicle Emissions Inspector; Public Service Representative

2 Positions Vehicle Emissions Inspector (Public Service Representative
3)

The Oregon Department of Environmental Quality strives to build and sustain an inclusive and equitable environment that embraces and values diversity. Employees at all levels of the agency work together to foster fairness, equity, inclusion, and belonging. We celebrate and appreciate diversity, champion equity, and treat each other with respect and dignity.

We are an equal opportunity employer and do not discriminate based on race, color, national origin, ethnicity, veteran status, gender, gender identity, sexual orientation, religion, marital status, age, or physical or mental disability in the administration of our programs and activities.

The Oregon Department of Environmental Quality (DEQ) currently has two full-time limited-duration opportunities for Vehicle Emissions Inspectors (Public Service Representative
3) at its Hillsboro Clean Air Station in Hillsboro, Oregon.

The list of qualified candidates may be used to fill future limited duration and permanent vacancies at any of the Portland area testing stations located in Clackamas, Gresham, Hillsboro, NE Portland, and Sherwood.

These positions are limited duration with one ending 12/31/26 and the other ending 1/31/27 with the potential of being extended and/or made permanent pending Budget and Legislature approval.

About DEQ!

The Oregon Department of Environmental Quality is the primary regulatory agency of the government of the U.S. State of Oregon responsible for protecting and enhancing the state's natural resources.

Affecting close to half the population of the State of Oregon, the Vehicle Inspection Program (VIP) is one of the signature programs of the Oregon DEQ. The VIP is responsible for ensuring over 1 million vehicles in the Portland and Medford areas have well maintained emission control systems, and VIP plays a significant role in the Ozone SIP, air toxics reductions, and implementation of Oregon's low emissions vehicle program for reducing greenhouse gases.

Within its testing boundaries, the VIP program is responsible for about 2/3 of vehicle registrations and VIN inspections for the Department of Motor Vehicles. VIP staff count for 1/6 of the entire Agency staff.

What you will do!

This is not your typical customer service job. Our Vehicle Emissions Inspectors are trained to use state-of-the-art technology to quickly and efficiently test over 500,000 vehicles every year in the Portland metro area to ensure they are compliant with State and Federal emissions standards.

Inspectors provide quality customer service in all aspects of the vehicle emission inspection process, including:

• Directing and instructing vehicle drivers on test procedures.
• Entering accurate emission test data and verifying emission control information.
• Attaching test equipment to vehicle systems and conducting testing
• Communicating test results to vehicle owners including information on how to resolve failed tests.
• Processing high volumes of paperwork and financial transactions accurately.
• Completing office duties as assigned including entering financial information into a spreadsheet and preparing bank deposits.
• Working at other station locations on short notice depending on business needs.

What's in it for you!

The opportunity to work in a productive and creative environment where no two days are ever the same! DEQ cares deeply about employee wellness and benefits. We offer a competitive benefits package that offers comprehensive medical, dental, and vision plans for the employee and their qualified family members, as well as paid sick leave, vacation leave, personal leave, and 11 paid holidays a year.

In addition, we offer membership in the Public Employees Retirement System (PERS), and you have the opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). If you are passionate about Oregon's environment, apply today!

This is a full-time, AFSCME represented position.

This recruitment may be used to fill future vacancies.

What are we looking for?

Minimum Qualifications:

Two years of experience in customer service. One year must have included the explanation of rules, regulations, and policies, and responsibility for dealing with unique or unusual situations.

Candidates who are most competitive will also reflect the following desired attributes:

• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
• Experience providing a high level of professional customer service and performing duties while working effectively with diverse and sometimes difficult clientele.
• Ability to communicate in a friendly, open, and respectful manner in person, over the telephone, and via email.
• Ability to work cooperatively and develop effective working relationships with diverse work groups and the general public.
• Experience with monetary transactions that included handling cash and making change, as well as processing debit/credit…