Patient Care Coordinator

At Frontier Veterinary Hospital, located in beautiful Hillsboro, Oregon, our mission centers on delivering exceptional small animal care and responsive urgent care services. We are proud to be an AAHA Accredited practice, a distinction that confirms our deep commitment to the highest standards of veterinary excellence and patient safety. The trust we have earned from our community is reflected in our excellent 4.6-star Google rating.

If you are seeking a supportive environment where medical quality is prioritized, this is where you can truly do your best work alongside dedicated teammates.

When you join our team, you become part of a larger network that is dedicated to fostering your professional growth. We understand that career fulfillment is essential, which is why we provide robust programs designed to help all teammates achieve their individual goals, whether that means advancing into a leadership role or becoming a credentialed technician. We ensure that you have the educational resources and supportive workflow necessary to succeed at every stage of your career journey.

This foundational commitment to education and support is what allows our teammates to focus on patient care without distraction.

Providing outstanding medical care requires access to advanced knowledge and resources. As part of a specialized network, our veterinarians benefit from internal specialty consultation access, ensuring that complex cases receive expert review and comprehensive treatment planning. We are dedicated to providing the necessary equipment and operational support for our small animal and urgent care services. This structure ensures that you can practice high-quality, modern medicine, knowing that specialized knowledge and support systems are readily available to help you deliver the best possible patient outcomes every day.

Hillsboro, Oregon, offers the ideal Pacific Northwest lifestyle balance, placing you squarely in the thriving "Silicon Forest" while keeping you minutes away from stunning natural landscapes. You will find yourself near Oregon's renowned wine country and have easy access to the vibrant culinary and cultural scene of nearby Portland. Hillsboro provides an exceptional community setting with excellent schools, ample parks, and a high quality of life, making it a perfect place to settle down and enjoy the region's famous outdoor activities.

Job Description

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

• Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post-visit follow-ups to…