General Manager

The General Manager is a polished, well‑spoken, and well‑regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property, providing support, supervision and guidance to their management team and front‑line associates. He or she will ensure that financial performance is optimized, that high quality product and service levels are maintained, and that the hotel is operated in compliance with state, federal and local regulations as well as company and brand standards.

The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands‑on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the linchpin for communications with guests and clients, associates, ownership, corporate representatives, brand representatives and key vendors.

• At least 6 years progressive experience in a hotel or a related field; or a 4‑year college degree and at least 4 to 5 years of related experience; or a 2‑year college degree and at least 5 to 6 years of related experience.
• Must be proficient in Windows operating systems, company‑approved spreadsheets and word processing.
• Must have valid driver's license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high‑pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co‑workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

If requested in accordance with applicable law, the company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him or her to perform essential functions of the job unless the accommodation would impose an undue hardship on the company.

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with company dress code and wearing a name tag when working.
• Comply with and ensure adherence to company standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid.
• In conjunction with the Director of Sales, conduct a daily A  meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on‑site contacts on a daily, weekly, and monthly basis.
• Tour the operating departments daily, adjusting as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and standard checkbook…