Help Desk

Overview

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.

• Respond to complicated user questions on a variety of software packages and local area network issues
• Suggest and initiate improvements in computer help desk processes and operations
• Work with information resources staff to share computer user issues and concerns to ensure proactive resolution of information resources issues
• Provide advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests
• Assist in orienting, training, assigning and checking the work of lower level employees
• Perform various administrative duties using a variety of software packages
• Provide technical assistance, under the supervision of a team leader, to computer operations staff and user community as needed

Security clearance
:
Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required (e.g., Active TS/SCI with agency appropriate polygraph).

• Respond to moderately complex or non-routine user questions on software packages and local area network issues
• Perform various administrative duties using a variety of software packages
• Provide technical assistance under supervision
• Respond to complicated user questions on software packages and local area network issues
• Suggest and initiate improvements in computer help desk processes and operations
• Work with information resources staff to share computer user issues

• TS/SCI with agency appropriate poly
• Bachelors Degree
• Experience supporting help desk activities, responding to complicated user questions on a variety of software packages and local area network issues, leading help desk teams, and providing guidance to junior help desk technicians
• Knowledge of a variety of supported computer software and local area network operations

• Windows
• Linux
• VMware

• Wyetech supports retirement through automatic contributions to a SEP IRA; contributions are fully vested from day one

Additional benefits include:

• Wyetech offers a generous PTO plan of up to 200 hours annually
• Full-time employees have access to voluntary benefit plans including medical options (some with HSA), vision, dental, life and AD&D, short and long-term disability, hospital indemnity, accident, and critical illness insurances, plus optional identity theft and legal protection services

• Employee Referral Bonus Eligibility up to $10,000
• Mobility among Wyetech-supported contracts
• Various contract and work locations across multiple states and OCONUS
• Team-building events throughout the year (monthly lunches, summer picnic, annual holiday party)
• Two complimentary branded clothing orders annually

$0 - $0 per hour (pay range is a general guideline and not a guarantee of compensation; actual pay varies by government contract rates, education, experience, certifications, and location)

Hourly pay rates reflect pre-benefit gross wage amounts.

Equal Opportunity & Accommodation

Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Wyetech is committed to affirmative action and to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood at 844-WYETECH x727 or  We are happy to provide reasonable accommodations to ensure equal access to all candidates.