Senior Customer Technical Enablement and Debug Engineer

** Job Details:*
* *
* Job Description:

*
* ** The Role and Impact*
* Join Intel's IPU engineering team and play a critical role as the frontline technical interface with strategic customers.

In this position, you will lead system-level debug and issue resolution for Intel's networking IPU deployments and work directly with customers to diagnose and resolve complex HW/FW/SW issues in real-world environments. This is a highly visible role combining deep technical expertise with customer engagement, where your work directly impacts product success, deployment quality, and customer satisfaction.

** Key Responsibilities*
* ** Customer-Facing Debug & Support*
* + Act as the primary technical point of contact for customer-reported issues

+ Lead real-time triage, debug, and resolution of complex system issues in customer environments

+ Communicate findings, status, and mitigation plans clearly to customers and stakeholders

** System-Level Debug (HW / FW / SW)*
* + Investigate and debug issues across the full stack: silicon, firmware, drivers, and system software

+ Reproduce field issues in lab environments and drive end-to-end root cause analysis

+ Identify failing components (HW/FW/SW) and coordinate resolution across teams

** Cross-Functional Collaboration*
* + Partner closely with architecture, design, validation, firmware, and software teams

+ Drive escalations, align priorities, and ensure fast issue turnaround

+ Contribute to debug methodologies, tools, and field-debug capabilities

** Customer Enablement & Continuous Improvement*
* + Supportnew customer use-cases and deployment enablement

+ Improve debug workflows, visibility, and in-field diagnostics

+ Capture and drive closure of systemic issues (escapees)

** Core Competencies*
* + Strong problem-solving and root cause analysis capabilities

+ Ability to debug across multiple domains (HW + FW + SW)

+ Excellent communication skills with external customers

+ Ability to work under pressure and manage high-priority escalations

*
* Qualifications:

*
* The Minimum qualifications are required to be initially considered for this position.  Minimum qualifications listed below would be obtained through a combination of industry relevant job experience, internship experience and / or schoolwork/classes/research. The preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

** Minimum Qualifications*
* + Bachelor's degree in Electrical Engineering, Computer Engineering, or related field

+ 5+ years of experience in system-level debug (HW/FW/SW)

+ Strong experience with networking systems, drivers, and Linux environments

+ Experience debugging complex silicon/system issues in lab or customer environments

** Preferred Qualifications*
* + Post Graduate Degree in Electrical Engineering, Computer Engineering, or in a related field

+ Knowledge of IPU / Smart

NIC / data center networking architectures

+

Experience with PCIe, RDMA, Ethernet, virtualization, or cloud infrastructure

+ Familiarity with debug tools, logs, and low-level interfaces (JTAG, trace, dumps)

+ Prior experience in customer-facing engineering roles

** Why This Role*
* + Direct impact on customer success and product deployment

+ Work at the intersection of silicon, networking, and large-scale systems

+ High visibility with both internal leadership and strategic customers

** Job Type:*
* Experienced Hire

** Shift:*
* Shift 1 (United States of America)

** Primary

Location:

*
* US, California, Santa Clara

** Additional Locations:*
* US, Oregon, Hillsboro

** Business group:*
* The Central Engineering Group (CEG) is Intel's data-driven organization that builds scalable engineering solutions across three pillars:
Product Enablement (IP, tools, and methodologies), Custom ASIC (leveraging existing IP for custom silicon), and Foundry Enablement (supporting top customers and validating technologies). The team focuses on customer-driven, end-to-end solutions with short development cycles to deliver measurable business impact across Intel's product and foundry businesses.

** Posting Statement:*
* All qualified applicants will receive consideration for employment without regard to race,…