More jobs:
Technical Support Engineer; Night Shift Generalist
Job in
Hillsboro, Washington County, Oregon, 97104, USA
Listed on 2026-06-17
Listing for:
Qreer
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Technical Support Engineer (Night Shift Generalist)
Location:
Hillsboro, United States
Job Reference:
Job InformationPosted: 18.05.2026
Listing type:
Basic
EU work permit required:
No
- Work with Fab team engineers, Competency Engineers, and Global Support Center to drive issue resolution and provide escalation support.
- Provide action plans, incident review, prevention packages, and best-known methods with Competency Engineers.
- Ensure continuity between competencies to land and properly escalated issue ownership.
- Maintain service order documentation up to date.
- Ensure aftercare is performed and adequate.
- Coordinate with various competencies to resolve issues.
- Drive escalation of issues within the local office and using non-local resources.
- Provide 24/7 support to first-line engineers.
- Transfer knowledge to local site engineers and customers.
- Improve service mix and structural issue documentation, including initiation, review, and improvement rollout.
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