Fleet Operations Manager, Data Center Infrastructure

Meta is seeking a forward-thinking, experienced individual to join the Data Center Fleet Operations team. The Fleet Operations Manager is accountable for managing and leading a geographically dispersed team, delivering SLA/KPI’s related to production server hardware, resolution of systemic technical issues, and repairs throughout the assigned geographic region of data centers. We are looking for someone who can effectively prioritize and adapt to shifting priorities in a dynamic operational environment.

The ideal candidate is an IT professional with strong leadership skills and experience in Server Hardware, Project Management, Quality Management, Data Analytics, Networks, OS repair, Linux and Automation, ideally in a datacenter environment. Having an extensive understanding of managing servers in a large-scale distributed environment

Fleet Operations Manager, Data Center Infrastructure Responsibilities:

Build and lead a geographically dispersed, high-performing data center operations team, developing both the technical capabilities and leadership qualities of engineers

Establish and manage a Data Center Operations Team accountable for the maintenance and operation of server hardware and supporting infrastructure at scale

Become a technical expert in Meta's infrastructure, including platforms, tools, systems, architecture, workflows, and performance

Provide strategic direction, guidance, and support for site and fleet-level operations

Analyze and drive continuous improvement in the engineering and operational performance of our data centers

Employ data analytics to identify inefficiencies, opportunities, exceptions, and correlations in a complex, highly interconnected, technical environment. Enable rapid and effective problem solving, along with proactive identification and mitigation of risks and issues

Collaborate with cross-functional partner teams to ensure fleet health and maintain targeted capacity levels, resulting in optimized operations, minimized downtime, and seamless scalability

Evolve and optimize processes in a globally consistent way to allow Meta to scale and grow effectively

Support and mentor engineers in their day-to-day work, as well as in finding opportunities to develop and grow based on their areas of strength and interest

Create and drive a culture of ownership, innovation, collaboration, accountability, continuous improvement, and safety

Conduct performance management for a technical engineering team, providing clear expectations and goals

Assume the role of incident manager during large-scale, site-wide, and region-wide production-impacting events, as the primary point of contact for your site. This requires working cross-functionally to scope problems, mitigate risks, affect fixes, and communicate the nature, status, and resolution plan for incidents

Support and contribute thought leadership to the development and implementation of business practices, processes and automated tooling

Develop deep knowledge and ownership of a hyper-scale computing fleet through the use of data analysis to identify trends and systemic issues and opportunities reporting out globally and sharing with peers as appropriate

Minimum Qualifications:

BS, BA, or BEng in a technical field or commensurate experience

Ability to travel up to 30% is required

Experience participating in or leading technical projects related to areas such as process improvement, technology, and/or automation, including bringing in additional expertise as needed5+ years of experience managing teams of technical resources, including people and performance management responsibilities

Understanding of data center infrastructure and/or operations, including power, cooling, and/or network systems structured cabling and management of projects, incidents, and vendors

Experience using data and metrics to drive decision-making

Ability to influence effectively, working on cross-functional teams to advance the needs of the company and adapting teams to meet these needs
10+ years of engineering or operations experience, preferably in a mature engineering or operations environment, working with cross-functional teams

Ability to communicate effectively,…