Data Center Infrastructure Technician II

Benefits:

401(k)

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Department:
Critical Infrastructure

Reports To:

Data Center Field Manager Status:
Full-Time / Hourly / Non-Exempt Travel Requirement:
Up to 75% Pay Range:
Dependent on Experience

The IT Infrastructure Technician II is an experienced technician responsible for executing and supporting all stages of the infrastructure lifecycle within data center and client environments. This role performs advanced installation, maintenance, and troubleshooting while operating with increased independence. The Technician II also supports project coordination, mentors junior technicians, and ensures adherence to quality, safety, and customer standards.

Lead installation of data cabinets, racks, and overhead/underfloor cable tray systems

Execute and validate copper, fiber, and console cabling to industry standards

Rack, stack, and cable complex equipment deployments including PDUs, servers, and network gear

Configure, test, and troubleshoot serial console (conserver) access

Interpret basic design documents, rack elevations, and cable matrices

Perform advanced hardware upgrades (CPU, memory, components) and system optimization

Troubleshoot server, network, and connectivity issues with minimal supervision

Execute and validate hardware migrations and re-cabling efforts

Review turn-up schedules and proactively identify risks or conflicts

Lead “rip and replace” activities for hardware and infrastructure components

Oversee inventory tracking and proper disposition of retired assets

Ensure compliant data destruction and e-cycling processes

Support decommissioning of supporting infrastructure (power, cabling, etc.)

Provide Tier 1–2 support for servers and network devices

Serve as an escalation point for Technician I staff

Coordinate with subcontractors, vendors, and cross-functional teams

Assist with onsite project execution and communicate status updates to stakeholders

Ensure accuracy and completeness of ticketing systems and documentation

Process and track hardware RMAs with minimal oversight

Maintain inventory controls and contribute to audit readiness

Identify and recommend process improvements

Mentor and train Technician I team members

Promote adherence to standards, safety, and best practices

Contribute to continuous improvement initiatives

Follow and reinforce company policies and procedures

Maintain a clean, safe, and organized data center environment

Adhere to OSHA safety standards and industry best practices

Perform other duties as assigned

Minimum 2–3 years of IT infrastructure or data center experience

Proven experience in installation, cabling, and hardware troubleshooting

Ability to work independently with limited supervision

Strong problem-solving and analytical skills

Effective time management and ability to manage multiple priorities

Strong communication skills (written and verbal)

Ability to interpret technical documentation and diagrams

Ability to meet physical demands of the role

Valid passport

Associate degree (AAS) or equivalent military/technical experience

Experience with advanced test equipment (optical testers, cable certifiers, voltmeters)

Strong understanding of data center infrastructure (power, cooling, racks, cabling)

Working knowledge of network topology and connectivity concepts

Experience with telecom, server, or networking hardware environments

Familiarity with industry standards (TIA-942, BICSI, Telcordia GR-1275)

OSHA and/or NFPA 70E certification or training

Ability to lift 50–80 lbs regularly

Ability to work on ladders and in confined spaces

Ability to work around electrical systems and ESD-sensitive equipment

Ability to perform physical activities including bending, kneeling, climbing, lifting, pushing, and pulling

Ability to work on-site at construction…