Level 3 Technician

We have a brand-new opportunity for a Level 3 Technician to work in a corporate environment located onsite in Hillsboro, OR handling requests for support of software / hardware. This role will be 12‑hour shifts, working 6:00 AM‑6:00 PM or 6:00 PM‑6:00 AM.

• Put OS on client laptops / desktops / tablets, configure laptops / desktops / tablets and perform client data migration.
• Provide advanced break/fix support of software and hardware issues for clients.
• Manage and update tickets via the client’s ticketing database.
• Adapt to changing directions within an hour, sometimes less.
• Travel between buildings using personal vehicle.
• Interact with clients in person, phone, email, and IM; work in a dynamic team and cross‑train to backfill peer team members.
• Train and backfill for client’s partner IT groups, including Data Center Housing, IT Service Centers, and Audio‑Visual departments.
• Accept additional responsibilities assigned periodically to meet client needs and receive continuous hands‑on training.

• Minimum 3 to 5 years of technical experience.
• Certification required within 90 days of start date.
• Windows / Linux imaging experience.
• Advanced Windows OS troubleshooting.
• Basic server imaging with limited troubleshooting.
• Basic Linux OS troubleshooting.
• Ability to lift up to 35 lbs. solo; may be required to walk / sit / stand / crawl / kneel for extended periods.
• Excellent customer service skills and excellent written / verbal communication skills.
• Knowledge of Microsoft suite (Outlook, Excel, and Word) and Windows 7, 8, and 10.

Wage Range
: $17.40 – $23.20 per hour, unless local minimum wage is higher. Factors that may affect starting pay include geography/market, skills, education, experience, and other qualifications of the successful candidate.

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum 10 days annually)
• Paid parental leave (minimum 10 days annually)
• 401(k)
• FSA/HSA pre‑tax benefits

Equal Employment Opportunity
:
Equal Opportunity Employer. We are committed to equal opportunity and non‑discrimination for all applicants and employees.