Supervisor Field Support Sr

Position: Supervisor Field Support Sr.
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description /Preferred Qualifications Company OverviewKLA is a global leader in the semiconductor manufacturing ecosystem, enabling the production of virtually every electronic device used today. From laptops and smartphones to advanced automotive systems and immersive technologies, our innovations support the devices that power modern life.

KLA develops industry leading systems and solutions for manufacturing wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Innovation is at the core of what we do, with approximately 15% of revenue reinvested into research and development.

Our teams of physicists, engineers, and data scientists collaborate with the world’s leading technology companies to solve complex challenges and accelerate the delivery of next generation of electronic devices. At KLA, you will work on meaningful problems in a dynamic and fast paced environment where two days are the same.

Job Description and

Preferred Qualifications Customer Service Build and maintain strong customer relationships at all organizational levels while leading field service operations

Drive coordination of service activities to meet customer operational goals

Proactively identify performance improvement opportunities and drive resolution for both tool and service-related issues

Lead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action items

Business and Finance Support quarterly and annual revenue planning to achieve operational and financial targets

Collaborate with customers to promote continuous improvement programs and product enhancements

Maintain a strong understanding of customer agreements, equipment specifications, and service level agreements

Develop and implement operational plans to improve customer satisfaction and grow service market share

Partner with account teams to support regional business objectives and strengthen customer engagement

Administrative and General Lead and develop the CSE team through regular performance reviews and development planning aligned with account goals

Evaluate operational processes and customer workflows to identify improvement opportunities and training needs

Build a strong understanding of the equipment base at customer sites installed

Ensure accurate records, systems, and performance…