Supervisor Field Support Sr

Job Title

Customer Service

Build and maintain strong customer relationships at all organizational levels while leading field service operations

Drive coordination of service activities to meet customer operational goals

Proactively identify performance improvement opportunities and drive resolution for both tool and service-related issues

Lead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action items

Business and Finance

Support quarterly and annual revenue planning to achieve operational and financial targets

Collaborate with customers to promote continuous improvement programs and product enhancements

Maintain a strong understanding of customer agreements, equipment specifications, and service level agreements

Develop and implement operational plans to improve customer satisfaction and grow service market share

Partner with account teams to support regional business objectives and strengthen customer engagement

Administrative and General

Lead and develop the CSE team through regular performance reviews and development planning aligned with account goals

Evaluate operational processes and customer workflows to identify improvement opportunities and training needs

Build a strong understanding of the equipment base at customer sites installed

Ensure accurate records, systems, and performance metrics are maintained

Track equipment status, warranties, contracts, and customer performance metrics

Establish strong collaboration with business units, product support teams, and sales organizations

Minimum Qualifications

Bachelor's degree with management or leadership experience and minimum 5 years in a related industry, OR Graduate degree with minimum 2 years management experience in a related industry

Base Pay Range: $81,300.00 - $ Annually

Primary

Location:

USA-OR-Hillsboro-Beaverton-KLAKLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at  or at  to request accommodation.

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