Program Manager

Retronix Semiconductor is a recognized leader in engineering services, driving innovation across the semiconductor industry. Founded in 2004 in Scotland, we deliver cutting‑edge solutions to manufacturers worldwide from our global headquarters in Glasgow and operational facilities in Oregon, Arizona, New Mexico and Ireland. Our comprehensive suite of services is expertly tailored to meet the diverse needs of the semiconductor sector.

At Retronix, you’ll thrive in a collaborative environment led by visionary leaders. Join over 650 global employees in a culture that values your expertise and supports your professional growth. you’ll have the opportunity to make impactful contributions while advancing your career, drive technical innovation, and build lasting relationships with industry giants.

We are seeking an experienced, hands‑on Program Manager to lead customer‑facing operations at our Oregon site. The Program Manager is responsible for overall program performance, customer stability, system governance, team leadership and successful delivery against contractual and operational requirements.

Serving as the primary operational point of contact between the customer, Retronix management, Program Leads and operational teams, the Program Manager will ensure work is delivered safely, efficiently and in accordance with established Statements of Work (SOWs), key performance indicators (KPIs), quality requirements and service standards.

This position requires a visible and engaged leader who can effectively manage customer relationships, operational performance, employees, financial performance and changing priorities within a fast‑paced semiconductor environment.

Main Duties & Responsibilities

• Serve as the primary operational point of contact for customers, building and maintaining strong, collaborative relationships between customers, Retronix management, Program Leads, technicians and other stakeholders.
• Maintain regular on‑site engagement and oversight of program operations, including daily site reviews and management of SOW scopes.
• Serve as the first point of contact for customer and stakeholder escalations, ensuring issues and risks are addressed promptly, professionally and transparently.
• Chair weekly and other regularly scheduled operational review meetings with customers and internal stakeholders to review program performance, operational updates, risks and outstanding actions.
• Maintain a strong understanding of customer requirements and identify opportunities for program growth while ensuring proposed changes are appropriately reviewed and approved.
• Escalate requests for additional work or services outside the agreed contractual scope to appropriate internal stakeholders, including Finance and Business Development.
• Promote customer satisfaction through responsive communication, effective issue resolution and consistent delivery against agreed expectations.

• Oversee implementation and ongoing management of Statements of Work, ensuring deliverables, performance metrics, service levels and scope requirements are achieved.
• Maintain effective SOW scope control and ensure operational activities remain aligned with contractual commitments.
• Implement and maintain established SOW management processes and governance requirements across assigned programs.
• Monitor program performance against customer and company KPIs, analyze trends, identify operational risks and implement corrective actions as required.
• Ensure quality standards are maintained across all program activities, including accurate documentation and compliance with established procedures.
• Identify opportunities to improve operational processes, program performance, efficiency, and customer service delivery.
• Support wider operational initiatives and business improvement projects as required.

• Lead, motivate and support operational teams, promoting a culture of accountability, safety, quality, professionalism and continuous improvement.
• Maintain regular communication with Program Leads and employees to ensure priorities, expectations and performance standards are clearly…