Soft Services Manager Job Hillsboro area,Oregon USA,Management

Soft Services Manager

Posted 13 days ago Full Time Less than 10 applies

Hillsboro, OR 97124

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What

this job involves

This position supports the Soft Services Director and Regional Facilities Directors in delivering comprehensive facilities and experience-focused services for the account team, encompassing soft services, facilities management, customer experience training, and overall operations. The Soft Services Lead assesses, recommends, and implements service offerings that positively impact workplace experiences for the client's employees and guests. This role involves collaborating on program development, reviewing operational performance, ensuring compliance with policies and audit standards, and driving continuous improvement through innovative processes that enhance service delivery while reducing operating costs.

Your

day-to-day tasks will include:

Consulting and collaborating with the Soft Services Director and Regional Facilities Directors on service delivery program development and execution while reviewing operations, staffing, performance, and development of the Facility/Workplace Experience program
Working with all levels of the account team to ensure excellence in service delivery and high customer satisfaction across office services, reception/guest services, meeting services, mailroom, vendors, and facilities services
Supporting the Soft Services Director and Regional Facilities Managers in implementing short and long-term projects for the client while assisting in ensuring compliance with client and company policies and minimum audit standards
Exploring and recommending innovative programs, processes, and procedures to reduce short and long-term operating costs, increase productivity, and improve client and guest workplace experiences
Engaging in a culture of continuous improvement and innovation by leveraging available internal and external resources to bring ideas, best practices, and tools to enhance the workplace experience program

Required Qualifications:

High school diploma or equivalent
Minimum of seven years of facilities, retail, or hospitality industry experience
Knowledge of real estate, facilities soft services, and hospitality services
Computer proficiency with MS Office (Word, Excel, PowerPoint) and ability to learn PC and web-based applications
Strong belief in customer service and professionalism with a strong sense of teamwork
Self-motivated, self-starter qualities with high energy who thrives in a fast-paced environment and embraces challenges

Preferred Qualifications:

Bachelor's degree or equivalent work experience in Facilities Management or Hospitality Management
Experience with workplace experience program development and implementation
Familiarity with vendor management and coordination
Knowledge of facilities management best practices and industry trends
Experience in implementing customer experience training programs
Background in operational performance assessment and improvement initiatives
Understanding of compliance standards and audit processes in facilities management
Experience with change management and continuous improvement methodologies

This position does not provide visa sponsorship. Candidates must be…