Customer Support Engineer

Job Title

KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.

Desired Qualifications

• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
• Analytical skills
• Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment.
• Basic automation functionality on assigned equipment set. Develops technical proficiency in understanding automation with exposure to various systems.
• Preventive Maintenance (PM) aspects of assigned equipment set.
• PM work can be done with instruction of a manager or senior engineer.
• Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
• Microsoft Office suite proficiency is required.
• Attainment of Certification Level 2 or PM Training. Basic proficiency in systems level repair of a product within a family is required.
• Basic Semiconductor industry process knowledge required. KLA class for Introduction to semiconductor processes will be provided.
• Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and with stringent timelines since the system is down for service and may affect customer manufacturing area.
• Ability to troubleshoot issues/failures in software and electronic systems.
• Experience on KLA based systems

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience;
Master's Level Degree and related work experience of 3 years;
Bachelor's Level Degree and related work experience of 5 years

Base Pay Range: $33.75 - $57.36 Per Hour

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.