Resident Services Coordinator

Description

Resident Services Coordinator (RSC)

The Springs at Tanasbourne | Hillsboro, Oregon

Location:

1950 NE 102nd Ave, Hillsboro, OR 97006

Position:
Full-time, salaried, non-exempt

Compensation: DOP

Schedule:

8:30 a.m.–5 p.m., with some flexibility, participation in an on-call rotation, and ability to cover shifts as needed.

Reports to:

Health Services Administrator

Help lead a team that makes a difference every day.

At The Springs Living, our purpose is to change the way people think, feel, and experience senior living. We create warm, welcoming communities where residents receive personalized care, and employees feel supported in doing meaningful work. The Springs at Tanasbourne is seeking a compassionate, organized Resident Services Coordinator to support our Health Services team. In this role, you will coordinate resident care, support and supervise caregivers, and serve as a key point of contact for residents, families, and staff.

If you bring senior living experience, strong communication skills, and a hands‑on approach to leadership, we would love to meet you.

• Partner with the Director of Health Services, Health Services Administrator, and other nurses to support quality, individualized care.
• Develop and maintain resident service plans at move-in, after 30 days, quarterly, and with significant changes of condition.
• Coordinate quarterly care conferences with residents and families, document discussions, and timely follow through.
• Support new resident move‑ins by coordinating documentation, care tasks, supplies, and communication with the Sales and Health Services teams.
• Maintain accurate resident records in Point Click Care  (PCC), including service plans and point‑of‑care tasks.
• Help coordinate medical appointments, transportation, provider documentation, and medical supplies as needed.
• Lead and support the team
• Supervise Assisted Living caregivers and medication technicians and provide ongoing coaching, feedback, and performance reviews.
• Collaborate with staffing and staff development team members to support interviews, onboarding, orientation, and required training.
• Help ensure employees complete required training and competency documentation before providing care.
• Monitor attendance and address performance or behavioural concerns in partnership with leadership.
• Support scheduling, timecard review, payroll processing, and time‑off requests.
• Participate in the staffing on‑call rotation, arrange coverage for open shifts, and provide direct care when coverage cannot be secured.

• Review daily care reports, progress notes, and clinical alerts, and communicate concerns to the appropriate team members.
• Investigate incidents promptly, coordinate follow‑up interventions, and complete required documentation and reporting.
• Participate in daily team meetings, weekly quality reviews, and audit preparation.
• Foster respectful communication and a culture of service excellence, teamwork, and accountability.

• Three to five years of relevant experience, including previous caregiving and/or medication technician experience.
• Strong knowledge of resident care in a senior living setting.
• Proven ability to lead, coach, and support a team.
• Excellent communication skills and the ability to build relationships with residents, families, and coworkers.
• High emotional intelligence, sound judgement, and a practical approach to problem‑solving.
• Strong organizational skills and the ability to prioritise, delegate, and meet deadlines in a fast‑paced environment.
• Ability to understand care documentation, physician orders, and applicable policies and regulations.
• Proficiency with email, electronic records, databases, word processing, and spreadsheets.
• Willingness to participate in…