Sales Associate

Scandinavian Designs - Dania Furniture is looking for a Sales Associate to join our team!

• Create satisfied customers through honest, knowledgeable, and ethical selling practices.
• Maximize sales growth and profitability in a commission-based sales environment.
• Provide excellent and wholehearted customer service with a positive, knowledgeable, and consultative approach.
• Contribute to a positive team atmosphere dedicated to the company’s mission of being recognized for the highest level of customer and team member satisfaction.
• Become an expert in our product and services through active self-led learning and company-driven product and service training.
• Set energizing sales goals, always striving to improve. You actively seek feedback and practice new habits of success.

Sales Associate responsibilities include and are not limited to:

• Process sales including cash and credit, service, and refund transactions accurately.
• Perform transactions in our sales and inventory system (POS), complete customer orders, take payments, and schedule delivery dates for customers.
• Greet clients and answer phones in a prompt, warm, professional, and polite manner.
• Process all after-sale service issues with empathy and by following company policy.
• Assist in daily opening and/or closing procedures for the store in accordance with policy.
• Perform a daily review of open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is the goal to manage expectations.
• Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise.
• Keep the showroom clean, well maintained, and welcoming.
• Support the warehouse, store support and delivery drivers as needed.
• Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned.
• Read and respond to company communications shared on the company intranet.
• Follow through on emails designated to you within the same day.

• 6 months to 2 years or more in sales, retail and customer service experience encouraged.
• Excellent communication skills and professional sales presentation.
• Able to read product and transaction information.
• Associates are available to work a combination of days, evenings, and weekends.
• Schedule includes weekends, some evenings, holiday work, inventory, and other busy times.
• Able to successfully complete the pre-employment background check.
• Standing and walking most of the day.
• Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
• Some bending, kneeling, and stooping.
• Light cleaning, vacuuming, and dusting.
• Working with hand tools for assemblies.
• Occasional travel to customer sites and meetings.

• High School diploma or equivalent; experience in customer service, retail sales, interior design or consulting preferred but not required.

NW Cornwell Rd, Tanasbourne, OR

Full-time - Non-Exempt/Hourly

Training Wage: $16.50–$18/hr for 3 months (paid bi-weekly)

Post Training Wage:
Continuous base pay of $16.30/hr plus uncapped commission

• Benefits for Full-time Associates including: optional health benefits, Dental, Vision and Health Savings Account (HSA)
• 401K
• Work-life balance
• Paid Time Off (PTO)
• Regular schedule
• Generous merchandise discounts
• Pet Insurance
• Tuition Assistance
• Benefits eligibility depends on scheduled hours

Our company is an equal opportunity employer. We encourage applicants of all backgrounds and identities to apply.

We are a family business with 60+ years in the making, and operate across multiple showrooms. Our brands offer extensive product and sales training to facilitate career growth.