Personal Lines Insurance Representative Customer Service & Sales

Job Details:

Job Location:

Westside Insurance San Marcos - SAN MARCOS, TX 78666, Position Type:
Full Time, Personal Lines Insurance Representative – Customer Service & Sales

Westside Insurance – Allstate | Established in 2012 | Located inside Chuck Nash Chevrolet Buick GMC | San Marcos, TX

We’re looking for a bilingual Personal Lines Insurance Representative to join our team in a combined Customer Service & Sales role.

This position makes a great fit for someone who enjoys helping customers, solving problems, building relationships, and identifying opportunities to better protect existing clients.

Already licensed? Great. We also welcome candidates with prior Property & Casualty insurance experience who are willing to obtain their Texas P&C license within 90 days. Licensing costs will be paid by the agency.

• Assist customers with billing questions, policy changes, , renewals, cancellations, claims questions, lender requests, and other policy needs
• Handle inbound and outbound calls, walk-ins, and online inquiries
• Conduct policy reviews and help customers understand their coverage
• Support renewals, retention efforts, and account management
• Cross-sell Auto, Home, Renters, and other personal lines products
• Follow up with existing customers, previous quotes, and sales opportunities
• Ask for referrals and identify additional insurance needs
• Maintain accurate notes and documentation in the agency CRM
• Work assigned customer accounts and meet attainable service and sales goals

• Bilingual English/Spanish required
• Prior Property & Casualty insurance experience
• Active Texas P&C license preferred
  
  If not currently licensed, willingness to obtain a Texas P&C license within 90 days
• Strong customer service and relationship-building skills
• Comfortable making outbound calls and following up with customers
• Motivated to identify sales opportunities within an existing book of business
• Strong organization, multitasking, and attention to detail
• Dependable with strong attendance and punctuality
• Coachable, positive, and willing to learn
• Able to work independently and as part of a team
• Comfortable recommending insurance solutions and handling objections

hourly + commission + bonuses

Estimated total compensation: $50,000–$75,000+ annually, depending on experience, licensing, production, and performance.

Monday–Friday | 9:00 AM–6:00 PM

Full-time, in-office position in San Marcos, TX

• Competitive hourly pay plus commission and bonuses
• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Paid continuing education and license renewals
• Support for obtaining additional licenses, including Life & Health
• Monday–Friday schedule
• Employee discounts on vehicles and service through Chuck Nash Chevrolet Buick GMC
• Established Allstate agency serving the area since 2012
• Ongoing coaching and professional development
• Opportunities for career growth and future leadership

If you’re looking to build a long-term career in insurance with a supportive team and the opportunity to grow in both customer service and sales, we’d love to hear from you.