Hard Services Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Hard Services Manager is responsible for maintaining, repairing, and improving the physical infrastructure of JLL-managed facilities. This role combines hands‑on technical expertise with vendor management and customer service excellence. The Hard Services Manager performs and oversees maintenance activities, coordinates vendor-delivered services, and ensures that building systems operate safely, efficiently, and in compliance with all standards. Success in this position requires strong problem‑solving skills, the ability to troubleshoot and repair a variety of mechanical, electrical, and plumbing issues, and a commitment to delivering a positive experience for clients, occupants, and stakeholders.

• Perform repair, maintenance, and replacement of building infrastructure including structural, plumbing, mechanical, and physical systems
• Maintain and repair building components such as locks, doors, furniture, toilets, sinks, drains, and water heaters
• Complete general handyman tasks and move/install office furniture, machinery, and equipment as needed
• Prepare maintenance reports, maintain inventories, and keep accurate records of materials and supplies
• Conduct regular facility walkthroughs to identify deficiencies and generate work orders
• Manage and monitor work quality of outside vendors, contractors, and JLL personnel to ensure compliance with service standards
• Perform safety assessments and maintain comprehensive documentation for building systems and service requests
• Respond to customer service requests promptly while following all safety procedures and maintaining a clean work environment
• Comply with hazardous materials policies and participate in ongoing safety, technical, and operational training
• Demonstrate flexibility across maintenance responsibilities while fostering teamwork and completing other assigned duties

• Associate degree or vocational trade certificate, or equivalent, in electrical, plumbing, HVAC, or a related technical field.
• 4+ years of experience in general building repair, maintenance, and facilities operations.
• Demonstrated proficiency in basic plumbing, electrical, and general maintenance work.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities, with the capability to prioritize work under time constraints.
• Proven customer service orientation and professionalism.

• Experience working in GxP (Good Practice) or other regulated facility environments.
• Possession of a professional trade license (e.g., electrical, HVAC, or plumbing).
• Completion of additional technical training courses or certifications related to building systems, safety compliance, or environmental management.

Hillsboro, OR

• Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally.
• Ability to perform overhead work from ladders and to walk, bend, stoop, crouch, crawl, push, and pull while completing job tasks.
• Walking inside of manufacturing facility performing daily audits.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

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