Field Service Technician II-III

Position: Field Service Technician II-III (32295)
POSITION SUMMARY

Under minimal supervision, perform client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, as well as system networking.

ESSENTIAL FUNCTIONS

* Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)

* Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)

* Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers' systems. (Essential)

* Perform preventive maintenance with little supervision. (Essential)

* Order, expedite, and notify customers or management when a replacement of the product is necessary. (Essential)

* Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)

* Identify and escalate design issues to engineering and management for resolution. (Essential)

* Provide technical support to customers on the operation or maintenance of the system tool and/or equipment. (Essential)

* Under supervision and direction, must have the ability to perform install activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process. (Essential).

* Act as a customer contact for technical and service-related problems. (Essential)

* Must be able to guide other field technicians and field service engineers. (Essential)

* Train and mentor Field Service Technicians levels I-II-III. (Essential)

* Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)

* Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)

* Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)

* Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

* Perform other duties as assigned. (Non-Essential)