Water System Service Technician​/Plumbing Trainee

Mr. Rooter Plumbing turns "no industry experience" into a noble, long-term career

Performance pay with full benefits. $80,000 a year and up is a reasonable expectation.

Would you prefer a career where you go home each night knowing that your work restored another person’s quality of life?

If we asked your old coach to describe you would they say, “most hustle on the team?” Would you like to be paid for that work ethic and the measurable results that you control instead of your number of years on the job or who you know?

Are you a courteous professional who would relish partnering with your colleagues in the office and in the field to add another customer comment like this to the team’s collection of 3,000 five-star reviews?

Mr. Jim & Mr. Cody were very prompt, professional, and very knowledgeable. They were patient and listened to my needs. They inspected the problem and then went on to solve my problem. They also offered suggestions as to solve issues that are causing this problem. They were very neat and kind with their time. I was very impressed and comfortable having them in my home.

(Google Review)

ter Plumbing of Portland & Vancouver we protect the health of our community through the most professional resolution of water and wastewater system problems. Every team member plays an expert role. And 80% of our team had no plumbing industry experience before they joined us. If you bring high character and ambition we will welcome you into a noble, long‑term career and coach you to become an industry expert.

The role of the Service Professional is to diagnose and correct plumbing, drain, and sewer problems and to deliver an outstanding customer experience. Service Professionals use their Mr. Rooter vehicle to independently visit several customers daily throughout the greater Portland and Vancouver metropolitan area as assigned by the Dispatcher. Primary responsibilities include:

• Follow the Mr. Rooter system to earn trust, diagnose residential plumbing and drain problems, and present multiple options with up‑front pricing for customer approval before starting any work.
• Perform the repair work with excellence using hand tools, fiber optic inspection cameras, electric drain cleaning machines, high‑pressure drain cleaning machines, and occasionally a jack hammer as taught during on‑the‑job training.
• Collaborate with Mr. Rooter Journeyman Plumbers and assist them when a diagnosis of a customer’s water system problem reveals the need for a licensed plumber. Remain current on plumbing code through in‑house continuing education.
• Embrace a technology‑based, data‑rich way of work. The one tool used on every job is a networked iPad for customer presentations and for data collection to support self‑evaluation and performance coaching.
• Achieve or exceed productivity targets while delivering outstanding customer service

The ideal candidate brings these attributes and experiences:

• Exemplifies the courteous, professional attributes of the Mr. Rooter brand in every personal interaction. People trust Mr. Rooter Plumbing to help them in their homes during a time of vulnerability and need. We respect and serve all customers with an aim to restore their quality of life, whether their home is a new mansion or an aging trailer. Every job is followed by a customer satisfaction survey, linked to the Service Professional.
• Knows how to be polished and is willing to get dirty. During a single customer visit the Service Professional may deliver an iPad presentation to a couple in their living room, crawl under the house to inspect pipes, and open a sewer cleanout as an access point for a 4,000 psi drain cleaning machine.
• Possesses the confidence to work alone and the humility to win as a team. Service Professionals tackle most jobs solo and self‑manage their pace of work. They also stay in constant communication with the Dispatchers, fellow Service Professionals, and Field Supervisor via text and phone, adjusting together as the day unfolds to ensure all customers are served.

The Service Professional will join a…