Field Service Technician

Position: Field Service Technician I
POSITION SUMMARY Under direct supervision, the Entry-Level Field Service Technician assists with the installation, maintenance, troubleshooting, repair, and calibration of advanced semiconductor manufacturing equipment at customer sites. Through a combination of on-the-job training and hands-on experience, the technician develops the technical knowledge and skills needed to perform field service activities and deliver exceptional customer support independently.

This position is well suited for individuals with a strong mechanical and electrical aptitude who are seeking to build a career in the semiconductor industry. Candidates with education, military experience, or hands-on experience in semiconductor manufacturing, HVAC, automotive, industrial maintenance, electronics, or other electromechanical disciplines are encouraged to apply, as these backgrounds provide transferable skills for success in this role.

ESSENTIAL FUNCTIONS Service equipment and/or products at customer sites or service centers, including all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
Ability to interpret operation manuals to determine root cause of tool failures. (Essential)
Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers’ systems. (Essential)
Perform preventive maintenance with direct supervision. (Essential)
Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)
Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
Under supervision and direction, must have the ability to perform install activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process. (Essential).Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
Perform other duties as assigned. (Non-Essential)
POSITION QUALIFICATIONS Competency Statement(s)
The ability to lift 35 lbs. unassisted from the floor to waist level.

The ability to read and work from electrical and mechanical schematics and diagrams.

The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.

The ability to perform the essential functions of the position in a cross-cultural, demanding and dynamic environment.

The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.

The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.

The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

If a respirator is used in this role, the ability to successfully pass an annual respirator fit test and medical exam.

Education High School or Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.

Experience Preferred: Zero (0) to Four (4) years of work-related experience, preferably in the semiconductor industry.

Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.

Strong Customer Relations skills.

SKILLS & ABILITIES Demonstrated ability to troubleshoot down to a component level.

Working knowledge of computer systems including software packages such as Microsoft Office.

Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customers.

Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.

Provide verification of a good driving record if servicing customers offsite.
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