Field Service Engineer

Position Summary:

Field Service Engineer (FSE) installs and supports automation tools at Semiconductor customer locations or at assigned sites for extended periods. Customer support includes on-site maintenance, troubleshooting, and repair services.

Reports to the Supervisor of Field Service

• Report to the Supervisor of Field Service and Parts & Service Supervisor for assignments and to report on daily activity.
• Work closely with Manufacturing for machine debug, validation, and commissioning.
• Consult with the Part & Service Supervisor, Project Managers, and customers to define site scope of work.
• Follow safety practices as defined by Hirata Corporation of America, OSHA, and customers.
• Coordinate and perform installation, startup, validation, and commissioning of systems at customer facilities.
• Perform preventive and corrective maintenance on installed equipment under contract or customer Purchase Order.
• Review drawings, schematics, manuals, and other pertinent information to determine the best solution and proper tools for system set up or problem resolution.
• Provide on-the-job training and mentoring to junior FSEs and customers.
• Conduct formal classroom training.
• Communicate with the project team to ensure project awareness.
• Keep accurate service call records and prepare service/warranty and other reports for customers and internal distribution in a timely manner.
• Coordinate with the Engineering Department to ensure that drawings, technical manuals, sequence of operation, and PLC and HMI programs are current and correct.
• Ensure that all field operation work and/or upgrade documentation is updated on the network.
• Seek sales opportunities while ensuring customer satisfaction.
• Assist in the quotation and technical sales support of control system field service solutions.
• Provide product improvement suggestions and customer feedback to Engineering and Management.