Police Dispatcher-Trainee Job Hillsboro area,Oregon USA,Social Work

Police Dispatcher Trainee

Answer the Call!

Join WCCCA – the second largest primary 9-1-1 Center in Oregon. We provide 24‑hour emergency communications for over 15 police and fire agencies in Washington County and surrounding counties.

We offer a stable work environment, opportunities for advancement, and competitive pay with comprehensive benefits. On‑the‑job paid training is provided.

Essential Duties

Receive telephone calls using complex equipment, determine call nature, and prioritize information.

Listen to callers and public‑safety field unit radio transmissions to evaluate appropriate actions.

Maintain accurate records, written logs, and reports for legal use.

Use references and resources to solve questions and provide correct service levels.

Screen and forward calls to appropriate county divisions and agencies.

Use phone and computer simultaneously and monitor multiple screens.

Identify non‑English speakers and use interpreters or equipment as needed.

Maintain a positive customer‑service attitude under pressure.

Work 24/7/365 shifts, including weekends and holidays; available for unscheduled overtime.

Report for work consistently and reliably.

Complete required certifications: LEDS, emergency medical dispatching, Oregon Basic Telecommunicator, etc.

Report to work on time during extreme weather conditions.

Perform other duties as assigned.

What We’re Looking For

Willingness to work shift work and last‑minute overtime.
Track record of honesty and integrity.
Willingness to learn and accept feedback.
Ability to handle multiple tasks in a fast‑paced environment.

Qualifications

High school diploma or GED.
Typing ability with speed and accuracy.
No disqualifying criminal history.
1 year of customer‑service experience.
1 year of computer data entry and retrieval experience.
Any combination of experience and training that meets required knowledge and skills.

Licensing and Certification

Must obtain and maintain within 18 months of hire:

DPSST Basic Telecommunicator Certification.

EMD Certification.

CPR/First Aid/AED Certification.

LEDS Certification.

Knowledge, Skills, and Abilities

Communicate clearly and concisely in English over the telephone.
Prioritize complex incidents based on situational variables.
Decide on appropriate courses of action quickly.
Write clearly, accurately, and legibly.
Learn CAD functions, radio systems, and basic office machinery.
Type complex alphanumeric data with high accuracy and speed.
Multitask and retain information over long periods.
Read, interpret, and apply agency operating guidelines.
Comprehend complex written material containing technical, legal, and medical terminology.
Adjust to changing workloads.
Adhere to ethical and legal standards required for certification.
Participate in mandatory training.
Exercise good judgment, common sense, and emotional intelligence.
Maintain confidentiality and handle stressful conditions.
Build effective relationships with employees, agencies, and the community.

Physical Demands

Sit at a desk or console for extended periods; occasionally walk, stand, or stoop; occasionally lift objects up to 10 pounds; use tools requiring high dexterity; maintain concentration; handle callers with emotional or behavioral challenges; meet all physical standards set by the State of Oregon.

Accommodations may be provided for qualified individuals requiring reasonable accommodations.

Supervision:
Direction and supervision from the Operations Supervisor. No supervisory responsibilities.

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