Family Coach; Human Services Case Manager Bilingual Spanish

Family Coach (Human Services Case Manager) Bilingual Spanish/English preferred

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

• Assist families in becoming independent, healthy and safe through ongoing coaching, collaboration and coordination.
• Conduct interviews to determine family needs and eligibility.
• Explore alternate resources and link clients to community services.
• Complete program applications for program benefits and, if eligible, issue appropriate support payments.
• Engage clients in the family evaluation of strengths.
• Develop a case plan and identify the family's steps toward self-sufficiency.
• Monitor progress and conditions and make necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, life skills training, and support job search, as needed.

• A valid driver’s license and acceptable driving record are required for this position.
• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field OR a bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
• An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience.
• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

• Experience working with individuals in crisis, including those who may be experiencing domestic violence and housing instability.
• Experience initiating and maintaining professional boundaries/relationships.
• Experience with case management and coordinating high caseloads.
• Experience applying principles of diversity, equity and inclusion within the workplace.
• Ability to utilize multiple software systems, process data, and problem solve to meet accuracy and timeliness goals.
• Bilingual in Spanish/English is encouraged but not required.

A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.

Your work shift will be 8:00am-5:00pm Monday through Friday. However, when in the interest of operational needs, the starting and stopping times for a particular 8-hour day may be adjusted. Hours of work may vary from day to day and may include evenings. Fast‑paced position that includes a high volume of individual and family contact, collaboration with various community agencies, and computer entry and tracking and requires cultural/racial diversity and sensitivity.

You will work in offices, participants’ homes, and other community sites. Occasional compensated overtime may be required; all overtime must be pre‑approved by supervisor before working it. You will be in contact with a diverse range of people, including some who may be experiencing emotional and financial stress, and will need to respond with compassion and professionalism through a trauma‑informed lens.

You will work with domestic violence survivors. These situations may be stressful; understanding self‑care and available resources is important. You will interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions.

If selected as a finalist, a criminal history and…