Resident Services Coordinator; Bilingual English​/Spanish

RESIDENT SERVICES COORDINATOR (bilingual English/Spanish Required)

Organization:
Hacienda Community Development Corporation

Location:

Hillsboro, OR

Position Type:
Part‑Time (18 hrs per week);
Non‑Exempt

Salary: $23.50 per hour, benefits ineligible

Educational Requirements:

Associate’s degree or higher preferred.

Experience:

At least three years in community engagement, outreach, or case management.

Language:
Bilingual English/Spanish required.

Hacienda CDC is a Latino‑led community development organization dedicated to affordable housing and holistic services. We seek a Resident Services Coordinator to support residents at our new Dolores property in Hillsboro. The role involves resource navigation, fostering community integration for Permanent Supportive Housing residents, and promoting resident health and housing stability.

• Support resident housing stability through resource navigation, skill‑building workshops, and collaboration with property management.
• Build a network of resources to support eviction prevention, resident health, economic empowerment, and social connections in Washington County.
• Engage PSH residents in a trauma‑informed manner; promote integration through events, resource navigation, and on‑site support.
• Communicate and collaborate regularly with the PSH service provider to coordinate support for residents.
• Complete resident intakes, maintain databases, and produce required reports in an accurate, timely manner.
• Cultivate and maintain positive relationships with residents, onsite staff, and internal Hacienda teams.
• Establish and maintain contact with residents through orientations, newsletters, and daily touchpoints.
• Evaluate resident data, program assessments, and information gathered through education methods to inform partnerships and activities.
• Coordinate and host monthly resident activities, including community events, workshops, meetings, and celebrations.
• Facilitate weekly meetings with property managers to review rent‑payment data, support planning for identified households, and share program updates.
• Engage residents in input and feedback on neighborhood initiatives, housing developments, and other projects.

• Minimum three years of experience in community engagement/outreach, community organizing, or case management.
• Associate’s degree (or higher) with at least two years of relevant experience.
• Bilingual English/Spanish required; ability to communicate effectively in both languages.
• Ability to be on site daily, with a flexible schedule to work occasional evenings or weekends.
• Strong teamwork, organization, and task‑prioritization skills.
• Willingness to learn housing rules and regulations such as Fair Housing, ADA, and Reasonable Accommodations.
• Ability to handle sensitive and confidential information.
• Ability to learn and practice trauma‑informed care techniques in all aspects of the position.

• Experience or knowledge of property management and leases.
• Bachelor’s degree in Social Work, Psychology, Sociology, Community Development, Communications, Public Health, or related fields.
• Experience working with individuals experiencing mental health disabilities, substance use disorders, and/or houselessness, particularly in PSH settings.
• Knowledge of eviction prevention methods and resources for rent assistance.
• Prior knowledge of local resources such as food banks, OHP, school districts, etc.
• Experience coordinating and stewarding partnerships.
• CPR certification, or ability to obtain certification within 90 days.

We encourage candidates who may not meet every single qualification to apply. Hacienda CDC is committed to building a diverse and inclusive organization. Veterans are welcome and encouraged to apply; please include your military experience on your résumé.

HACIENDA CDC is an Equal Opportunity Employer. The company is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disabled status, or genetic information.