Driver, Passenger Classification

Description

Position Title:

Driver, Passenger Classification

Reports to:

Transportation Manager

Department:
Operations

Location:

Causeway Center

Classification:
On-site

Core

Hours:

Monday - Friday; 8:00a - 5:00p (hours may vary based on routing needs)

Status:
Nonexempt

Pay Rate: $25.00/hr

Feeding Tampa Bay serves ten counties in West Central Florida and we are a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But we know food alone won’t solve hunger – that’s why we’re redefining that it means to feed our region.

By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America Network, we will work to dismantle barriers for individuals, families, and seniors across our area – because it’s possible.

At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginists, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.

The Driver – Passenger Classification is a mission-critical role responsible for the safe, dignified, and reliable transportation of senior community members residing in senior housing complexes and low-income neighborhoods. This specialized role operates passenger-carrying vehicles to ensure our neighbors have access to food, programs, and essential services. Beyond driving, this individual serves as a compassionate ambassador of Feeding Tampa Bay, providing direct assistance to passengers with varying mobility needs and ensuring strict adherence to all passenger-safety regulations and DOT standards.

Exemplifies the desired culture and philosophies of Feeding Tampa Bay

Passenger Service & Service Excellence:

Safely operation a passenger bus or shuttle to transport seniors to and from designated locations within the 10-county service area.

Provide "door-through-door" assistance, helping senior passengers board and exit the vehicle safely.

Assist passengers with the loading and unloading of groceries, food boxes, and other supplies received through Feeding Tampa Bay programs.

Demonstrate high emotional intelligence and the "Grow Code" values when interacting with seniors, ensuring every passenger is treated with honor and respect.

Maintain a professional image by ensuring the vehicle interior is clean, sanitized, and free of debris daily.

Accessibility & Specialized Assistance:

Expertly operate wheelchair lifts, ramps, and securement systems for passengers with limited mobility.

Ensure all mobility devices (wheelchairs, walkers, etc.) are properly secured using approved 4-point tie-down systems and safety belts.

Provide physical stability and guidance to passengers to prevent falls or injuries during transit.

Ability to recognize and effectively de-escalate tensions or disagreements amongst passengers through proactive crisis de-escalation and conflict resolution techniques.

Safety & Compliance:

Maintain a valid Commercial Driver’s License (CDL) with a Passenger (P) Endorsement.

Conduct and document thorough pre-trip and post-trip vehicle inspections (DVIR) to ensure fleet readiness and passenger safety.

Maintain accurate, real-time daily logs, including passenger manifestos, mileage, and fuel reporting.

Serve as the primary point of contact for any on-road passenger incidents; report accidents or medical emergencies immediately to the Transportation Manager and People & C team.

Adhere to all Federal Motor Carrier Safety Administration (FMCSA) and DOT regulations.

Operations & Administration:

Coordinate with the Transportation Manager to optimize routes for efficiency and passenger comfort.

Utilize transportation tracking tools and mobile apps to provide status updates and daily operational data.

Participate in weekly driver meetings focused on safety training, professional…