Team Lead; Ops

Position Summary

The Team Lead has general responsibility for coordinating and overseeing all operational activities assigned to them daily. Under the direction of the Operations Supervisor, the Operations Lead is responsible for oversight of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives.

Schedule:

Monday - Friday, 7AM - 4PM

Training Responsibilities:

• Mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.
• Train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality control.
• Assist in forklift operation and certification for new and existing associates.

Shipping/Receiving Responsibilities:

• Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity. Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted.
• Efficiently and accurately load orders according to the appropriate doors and trailers.
• All shipping/receiving/picking functions will be processed as defined by the Standard Operating Procedures.
• Research discrepancies that may occur in the shipping and receiving process.

Customer Service:

• Responsible for always conducting yourself in a professional manner in appearance and communications.
• May communicate with customers telephonically, electronically, or in person.
• Prepare required activity reports accurately and efficiently for site management.

Quality Control Responsibilities:

• Use the appropriate documentation to ensure all product and/or orders are received or shipped correctly, and accurately picked.
• Verify products and/or orders meet quality standards, including reporting any damages or discrepancies. Stacks, packages, shrink wraps, and labels product(s).
• All quality control functions will be processed as defined by the Standard Operating Procedures.
• Reports inconsistencies and/or problems to the Operations Supervisor or Operations Manager.
• Participates in quality meetings.

Safety, Housekeeping, and Compliance:

• Knowledgeable and complies with relevant ISO standards that impact this position, department, and company.
• Responsible for executing all safety protocols.
• Will accomplish all job tasks in a manner that promotes safety.
• Responsible for cleanliness of warehouse.
• Maintain a clean, neat, orderly work area, and assist in security of the warehouse.
• Comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.
• Participates in safety meetings.

Labor Management:

• Direct the operations of the warehouse work team to achieve prescribed objectives.
• Assist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hours.
• Assist Supervisor in maintaining the level of employees consistent with a productive workforce.
• Participate in establishing work schedules.
• Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly.
• Assist the Operations Supervisor in ensuring that all associates handle products according to all prescribed quality procedures and guidelines.

Responsibility and Authority:

• Initiate action to prevent the occurrence of any non‑conformities relating to product, process, and quality system; to identify and record any problems relating to the product, process, and quality system; to initiate, recommend, or provide solutions through designated channels.
• All non‑conformities are to be immediately brought to the attention of the Quality Department.

Equipment Operation:

• In performing assigned duties, the equipment used can include but is not limited to: sit‑down, stand‑up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, or pallet jack.
• Associates are responsible for the upkeep of equipment and reporting of equipment problems.
• On a…