Support Engineer

Description

For more than 30 years, Tri Core has partnered with leading food, beverage, and life science manufacturers to solve complex challenges through automation, engineering, and technology. Our team combines deep technical expertise with a practical, customer-focused approach to deliver solutions that help clients operate more efficiently, safely, and intelligently.

At Tri Core, you’ll join a team of problem-solvers, innovators, and industry experts who work together to deliver meaningful results for our customers. We believe great ideas can come from anywhere, and we empower employees to take ownership, keep learning, embrace innovation, and make an impact.

If you’re looking for a place where your ideas are valued, your growth is supported, and your work truly matters, we’d love to meet you.

The Support Engineer provides remote technical support to help customers maintain reliable production, cleaning, data collection, and reporting systems. This role is responsible for troubleshooting customer issues, applying defined procedures and sound technical judgment, and documenting resolution efforts clearly so customers and internal teams have accurate visibility into support activity.

Success in this role is demonstrated by timely and effective issue resolution, clear and frequent customer communication, accurate documentation, growing proficiency with Tri Core’s automation technologies and engineering standards, and the ability to work with increasing independence while following all safety, conduct, and customer requirements.

What you'll do:

• Troubleshoot customer-reported technical issues by reviewing system information, evaluating contributing factors, and identifying appropriate next steps.
• Apply Tri Core standards, established procedures, engineering best practices, and sound technical judgment when developing support solutions.
• Communicate clearly and professionally with customers and internal team members throughout the support process.
• Gather necessary information, set expectations, and provide timely updates regarding issue status and resolution efforts.
• Document troubleshooting steps, findings, customer communications, technical changes, and resolution activities.
• Program, configure, test, and implement approved PLC- and HMI-based changes.
• Follow applicable review and change-control processes when implementing technical solutions.
• Develop proficiency across Tri Core’s automation technologies, platforms, engineering standards, and customer environments.
• Prioritize assigned support cases and elevate issues when safety, production impact, technical complexity, customer expectations, or required expertise exceed your assigned authority or capabilities.
• Follow all Tri Core and customer safety, conduct, policy, and site requirements.
• Take ownership of assigned support work through resolution or an effective handoff, with clear documentation of status, risks, next steps, and outstanding actions

The successful candidate will:

• Demonstrate initiative and resourcefulness.
• Learn new technical skills and apply feedback effectively.
• Deliver excellent customer service and follow through on commitments.
• Work collaboratively with teammates and cross-functional partners.
• Produce accurate, detailed documentation.
• Adapt to changing priorities, customer needs, and support conditions.
• Maintain composure during time-sensitive or production-impacting events.
• Exercise sound judgment and elevate issues appropriately.
• Take ownership of assigned work through resolution or a clearly communicated handoff.

• Bachelor of Science degree in Electrical Engineering or equivalent experience with demonstrated success applying technical knowledge in engineering or automation-related environments.
• Entry-…