End User Support Specialist

Employment Type: Freelance / Ticket-Based

Experience: 1+ Years

• Check-In
• Check in with the designated Manager on Duty (MOD).
• Confirm the work order and locate the equipment/lane(s) assigned for installation.
• Remove the existing/legacy device and associated cables as instructed.
• Ensure removed equipment and cables are handled appropriately.
• Install the new P630/M425 device and required cables.
• Ensure all equipment is properly connected and securely installed.
• Device Configuration
• Enter the required network parameters.
• Pair/configure the POS device as instructed.
• Initiate any required software or configuration downloads.
• Device Downloads & Reboot
• Allow the device to complete automatic downloads and required reboots.
• Verify that the device is operating correctly.
• Perform a test sale/transaction for registration, as instructed by the client.
• Testing
• Coordinate with the Branch/Store Manager for the required testing.
• Complete the test transaction and verify that the installation is functioning properly.
• Checkout
• Obtain the required sign-off on the work order.
• Clean up the work area and ensure no installation materials or debris are left behind.
• Complete the checkout process with the client/MOD.
• The client will provide training and activity-specific guidance to the technician before or during the installation. The technician is expected to follow the client’s instructions, installation procedures, and safety requirements throughout the activity. Technician Requirement:
  The technician should be comfortable with basic device installation, cabling, configuration, troubleshooting, and following client-provided technical instructions.