Temporary Revenue Technician II

The Orange County Tax Administration Department has an opening for a Temporary Revenue Technician II.

The work is primarily responsible for researching delinquent accounts and preparing documentation for the Deputy Collector to pursue collection, issuing permits and business licenses, reconciling fee payments and overseeing the daily functions of the cashiering area while providing excellent customer service. An employee in this class acts as the key staff member for Solid Waste Billing. Work is performed under the general supervision of the Deputy Collections Manager with some leeway to exercise limited independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding needs and requests.

Direct supervision is not a responsibility of this class, but employee may act as a lead worker. Does related work as required. This would be around a six-month term with a tentative start date in October. Background check is required.

The following are examples of typical work activities and responsibilities. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned.

Oversees the posting of tax and other revenue payments received in the Tax Administration department and the daily functions of the cashiering area.

Balances the cash drawer on a daily basis; researches and reconciles balance discrepancies.

Posts payments received by mail, lockbox, drop box, and using our online payment platform for credit/debit/ach payments. Includes posting legal action payments; enters payments and adjustments in taxpayer files and ensures proper refunds are issued.

Scans documents and uploads appeals to the proper taxpayer accounts.

Processes returned mail and tax bills; researches returned mail for updated address or personal information, and updates files or flags as “undeliverable”.

Works the cashiering counter; accepts payments toward taxes due or in delinquency from the general public and applies to the correct account including any necessary notations; flags delinquent accounts and works with taxpayers to arrange payment plans; includes all necessary information for recording purposes; explains payment policies to taxpayer and all applicable fees; verifies checks are good prior to taking for payment;

and provides receipts for payments; notifies the Deputy Tax Collector of all payments toward delinquent accounts; issues any refunds due; provides assistance to the Revenue Technician I’s. Issues Mobile Home Moving Permits.

Answers, assists and forwards incoming calls to the appropriate staff member; performs clerical duties as needed.

Performs research to obtain information on delinquent taxpayers (i.e. all tax bills, current and previous names, payments received, verifies delinquency, status of previous garnishments, changes in ownership, if living or deceased, current wages, payments received via checks for banking information, housing or daycare subsidies and/or escheats).

Prepares files on delinquent accounts for the Deputy Tax Collector to initiate and/or continue garnishments, liens, levies or bankruptcies; information includes, but is not limited to, all personal property listed, all business property listed, and all research completed.

Receives documents from the Deputy Tax Collector after collection action has been taken on delinquent accounts; files the documents and attaches proof of certification and any/all payments that have been received on the account.

Works with the…