Human Services Technician

Human Services Technician

The Orange County Department of Social Services has two openings for a Human Services Technician. An employee in this class is responsible for performing one or more functions in eligibility determination for public assistance benefits. Work involves using intake and processing systems, utilizing NC FAST or other automated systems. Work may include interviewing applicants, making changes to existing cases, keying applications, determining eligibility for energy assistance or other programs and/or assisting clients at the front desk.

Work is performed under the general supervision of the Human Services Supervisor with oversight and assistance provided by the Human Services Coordinator, with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures. Does related work as required. The hiring range is based on the Orange County Social Services Step Plan. The Step Plan is based on years of Human Services Technician experience.

Full credit is given for years of experience performing the same job functions. Partial credit is given for years of experience performing related job functions. The top half of the scale is reserved for career employees with senior level experience in the same role. Bilingual applicants are preferred. SBI background check with fingerprinting is required.

Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes:

• Participation in the North Carolina State Retirement System;
  Orange County contributes 15.10% of your base salary per pay period and 17.10% for LEO.
• Health Insurance (Medical) Orange County pays 100% of premiums for employee only coverage health insurance. Orange County pays a portion of premiums for dependent(s) coverage health insurance.
• Dental Insurance Orange County pays 100% of premiums for employee only coverage for dental insurance. Orange County pays a portion of premiums for dependent(s) coverage for dental insurance.
• Vision Insurance Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly.
• Life Insurance Orange County pays for an employee life insurance policy based on employees' salary up to $50,000. Optional Life Insurance for employee and dependent life insurance policy.
• Short Term Disability Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary.
• Optional Long Term Disability Coverage Policy
• Optional Insurance Policies:
  Pet Discount Program, Identity Theft Insurance, Legal Insurance
• 401(k) and 457 Deferred Compensation Plans Orange County contributes $104 per pay period ($2704.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to.
• 12 Paid Holidays
• Anniversary Leave (8 hours of leave on your anniversary each year)
• Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees)
  • 0-2 Years of Service = 125.84 hours/year
  • 2-5 Years of Service = 145.08 hours/year
  • 5-10 Years of Service = 173.68 hours/year
  • 10-15 Years of Service = 202.80 hours/year
  • 15-20 Years of Service = 231.40 hours/year
  • 20+ Years of Service = 260.52 hours/year
• Sick Leave (based on service years and a 40-hour work schedule) 96.2 hours/year
• Tuition reimbursement assistance
• Various other leave programs including civil, funeral, parental, etc.

Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify.