Clerk III; Various departments

Title

Clerk III (Various departments)

KCC
2608027

HK $17,611 to HK $27,413 (HGPS point 2 to
9) per month including Monthly Allowance.

Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

• Clinical Service / Allied Health Service
  • Perform receptionist duties and answer enquiries.
  • Communicate with clients/patients to answer inquiries and support departmental services.
  • Assist in records retrieval and transfer of Medical Records and files.
  • Be responsible for computer operation as required by the clinic including the maintenance of profile such as OPAS, IPAS, PBRC, FCS, etc.
  • Perform shroff duties in patient booking, registration, fee collections, cash handling and slot maintenance.
• Telephone Operator
  • To operate hospital’s telephone system and all related telecommunication systems.
  • To answer internal and external telephone calls and enquiries from patients and / or the public; and convey to the appropriate personnel correctly and efficiently.
  • To handle counter work and admission registration.
  • To perform 24-hour shift duties including overnight shift, weekends and public holiday by duty rotation.
• Health Information and Records Service
  • Perform medical records management tasks, including record loan transaction, record assembling, filing and storage tasks, record disposal, etc.
  • Provide clerical support to the daily operation of the Medical Records Office and medical record management.
  • Assist in handling process of medical reports, data access request and other types of release of information.
• Administrative / Supporting Services
  • Assist in contract management and budgetary control.
  • Support supervisors in discharging routine operation and contingency measures to hospital staff for contingency cases.
  • Assist in handling continuous improvement programs for Administrative Services Division, including to provide clerical supports to develop department guideline, protocol and operation manual.
• For All Posts
  • Handle correspondence and documents including filing and record keeping.
  • Data input and analysis.
  • Collect, verify and compile statistics.
  • Screen, keep record of and distribute incoming/outgoing correspondence.
  • Assist in co-ordination of meetings/programs.
  • Any other duties as assigned by supervisors.

• Knowledge of common office automation (e.g., E-mail, Internet/ Intranet etc.) and PC applications (e.g. Window, Microsoft Outlook, Word, Excel etc.)
• Knowledge and experience in HA systems.
• Self-motivated, good interpersonal and communication skills.
• Responsible, able to work independently and under pressure.
• Relevant experience

• Please refer to https://(Use the "Apply for this Job" box below). for “Notes to Applicants”.
• Serving staff who have completed
  
  F.5/S.5 or equivalent and have 2 years’ clerical experience within HA may also be considered.
• The service of Queen Elizabeth Hospital will be relocated to the Kai Tak Hospital in phases starting from year 2026.

For Enquiries, please telephone / .

Kowloon Central Cluster

Supervisory, Clerical and General (Including EA rank)

Full Time

14/8/2026