Casual Guest Experience Representative; Hillside

The City of Grande Prairie is a vibrant, growing community located in the Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Recreation Department is looking for a Casual Guest Experience Representative to join the team.

• Set the stage for the Recreation facilities' first impression and ongoing commitment to service excellence.
• Provide exceptional service and detailed information about recreation department offerings, including memberships and programming opportunities to guests and members.
• Anticipate and personalize service for each guest, creating an exceptional, safe, and stress‑free experience.
• Facilitate access to the facility through membership or drop‑in payment.
• Handle various forms of payment including cash, debit and credit cards.
• Ensure the Recreation Department guidelines and procedures are followed in accordance with safety and other regulating standards.
• Accurately complete registration and membership sales transactions with the membership and registration management system.
• Sell services, memberships or program opportunities through genuine curiosity, knowledge and engagement of guests.
• Handle concerns with empathy and solve guest challenges with empowerment.
• Maintain eye contact, smile and a genuine interest with each guest and coworker.
• Demonstrate a positive attitude and commitment to teamwork in a family‑friendly and community‑focused atmosphere.
• Provide leadership in safety emergencies as outlined in our health and safety program.

• Natural communicator with a genuinely positive and empathetic personality.
• Proven experience in the customer service industry, with no less than 2 years’ experience in a guest‑facing role.
• Proficient with computers and recent experience working with a Windows‑based software environment.
• Experienced and accurate in cash handling and reconciliation.
• Flexible to work shift work on a rotational schedule which includes early mornings, days, late evenings, weekends and holidays.
• Ability to multitask in a fast‑paced, time‑sensitive environment.
• Ability to use handheld radios and microphones to communicate with operation teams and make facility announcements.
• Professional, well‑groomed appearance, able to represent the Recreation Department and the City of Grande Prairie brand to guests and teammates.
• Fluency in the English language, both oral and written (fluency in another language may be considered an asset).
• First Aid Certification is an asset.

This position is casual/on‑call, with hours scheduled as required and determined by the immediate supervisor.

Starting salary of $22.83 per hour as per the Out‑of‑Scope Agreement.

The City of Grande Prairie is committed to building and sustaining an inclusive work setting composed of individuals with unique experiences, perspectives, talents and contributions who welcome, support, respect and value all members of the community.